Greetings! It’s completely understandable to feel frustrated when something doesn’t meet expectations. Let us help out. You are correct that this Samsung refrigerator model is a standard-depth unit, with a depth of 33 1/2 inches with the door (28 15/16 inches without the door). As a result, the refrigerator will protrude about 6 inches beyond your countertop, which allows for a decent amount of storage space. I’ve included a Samsung support link below that addresses ice dispenser concerns. While the guide focuses on cases where ice is not dispensing, the troubleshooting steps are also relevant to your situation. The page contains helpful hyperlinks for further assistance, and we recommend watching the embedded video in full. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Additionally, here is another Samsung support link for troubleshooting the water dispenser. This page also includes a link for replacing the water filter, if necessary. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149410718 to help our team pull up your information. Leo

We are here to assist you at any time, Danielle007. We would like to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung refrigerator.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1149714112) to help our team locate your information when you message us. Have a great day. -John

We are committed to enhancing the performance of your fridge, Ashraf. Let's get this taken care of. We suggest referring to the resources below to address the ice maker and water concerns in your fridge. Please click the hyperlinks and watch the instructional video for tips. Samsung ice maker is not working (Please select what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Water from the dispenser is warm or tastes bad (See "If the water from your dispenser is warm"): https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149439262, to help our team pull up your information when you message us. Have a great day. -John