Hi BigAl,<br /><br />Thank you for your honest feedback and we hope you are in good health. We are saddened to know that over time, and wear and tear, your refrigerator isn&#39;t working to your standards. We understand that refrigerators are important in our day-to day lives as they preserve our food.<br /><br />Please click on the links below to resolve your concern with the bottom compartment freezing.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001030/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator<br /><br />Please click on the links below to resolve your concern with the ice maker.<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01001012/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01207806/<br /><br />https://www.samsung.com/us/support/troubleshooting/TSG01209062/<br /><br />Please click on the link for our authorized distributor&#39;s website for parts and accessories so you can compare prices and check availability of parts.<br /><br />https://www.samsungparts.com/Default.aspx<br /><br />Please feel free to communicate with us through the channels below if you have additional questions.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Your reference number is: 1144214155<br /><br />Leo

Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id&#61;18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

Hello BigAl! Thank you for taking the time to leave your feedback. I understand that it must be frustrating when your ice maker is making ice slow and the doors to your unit are not closing properly. Below I have provided a link to help rectify your concerns.<br /> Icemaker concerns: (http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />Door concerns: Here is some helpful information regarding the door not closing properly.<br />ㆍThere&#39;s too much weight in the door.<br /><br />ㆍThe fridge isn&#39;t level. If the front of the refrigerator is tilted forward, the doors won&#39;t stay closed.<br /><br />ㆍThe refrigerator door hinge is loose and therefore causing the door to not close or shut properly.<br /><br />ㆍCheck whether the door seal is blocked by debris which prevent the door from closing. To clean the door seal, use a soft cloth with warm water.<br /><br />ㆍEnsure that all shelves and drawers are properly pushed inside<br /><br />ㆍCheck to make sure the door seal is in good condition with no tears or missing/brittle sections<br /><br />Thank you for choosing Samsung. ^Nic

Hello, We want to understand more about your experience using the ice dispenser and the missing shelf. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Chase3, we know how essential an ice maker is to our home. Let us help you. <br /><br />Here is a link to help you troubleshoot if your ice maker is not making enough ice. Please click on the embedded word.<br /><br />Samsung ice maker is not working<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148782868) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille

Hi Joe B, Your firsthand experience with the water, ice, and cooling is just as important as what our diagnostics report, and it’s clear the recent visit did not leave you with confidence or reassurance. That is not the relationship we want to have with you, and we want to help. I’ve shared a Samsung support link below that focuses on cooling performance in refrigerators and freezers. It outlines four scenarios; please select the one that most closely matches what you’re experiencing. The page also includes helpful articles and options to schedule a service visit if you would like another technician to take a look. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ We would also welcome the opportunity to speak with you directly about your water and ice dispenser experience and review what steps may be taken next. You can reach us through any of the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151608204 to help our team pull up your information. Leo