Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Could be better
Very roomy and pretty . Ice maker is horrible. Never has been successful at crushed ice and cubed ice is constantly jammed. Also icemaker is severely slow ! Control panel has gone out 3 times and randomly comes back on . Water filter ran out pretty quickly and cost $50 Expected alot more out of samsung
Hello Tracy! Thank you for taking the time out of your day to provide your feedback. I know it must be frustrating when your ice maker is not working as designed. I want to help by providing a link that will help address the ice maker concern you are experiencing.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br /><br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />Please use the following ticket number for your reference: 1143440631<br />Thank you for choosing Samsung. ^Nic
Don't buy if you want an ice maker
I've had mine for 3 years, after 2 years the ice maker started to freeze up, sure you can do the deforost mode, worked twice for me, then it started taking longer and longer to start making ice again, like 3 weeks the time before last I deforosted, this time still no ice it's been 6 weeks, good thing I have a garage refrigerator that always makes ice.
Hello Gman! We appreciate you taking the time to leave your feedback I understand that your ice maker is not making ice as it should. I have provided a link to help rectify your concern.<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice)<br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />Please use the following ticket number for your reference: 1143244254<br />Thank you for choosing Samsung. ^Nic
WARNING: This does not support Smartthings
Note: This model DOES NOT support Smarthings despite it being listed as a feature of this model (rs27t5200sr-aa) on this very webpage. I recently purchased this device and after contacting support about how to connect Smartthings have been told it's not supported. I'm very disappointed having purchased this model based upon this misleading information.
Hi James, We understand the confusion. Let us discuss your refrigerator concern. Apologies for the inconvenience. To clarify, this refrigerator model does not support SmarthThings. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151258411) when you message us so our team can retrieve your information. Thank you. -Kimberly
Verified Purchase
Excelente
Excelente
ICE MAKER SUCKS- ICE MAKER SUCKS!
Bought in October great size plenty of space for a FAMILY of SEVEN GROCERIES BUT the ICE MAKER is the FAULT of ONE-STAR REVIEW. THE ICE MAKER IS GARBAGE !! EXPECT A FULL THREE DAYS TO FILL UP AGAIN. WHOEVER DESIGNED THIS ICE MAKER DOES NOT NEED TO BE IN THEIR POSITION AT SAMSUNG. GO BACK TO SCHOOL. MY GRANDMAS 1970 fridge would make more ice. IT"S 2025 STEP IT UP. Nothing on your response to solve or fix works. So don't try to respond with a come back like the other reviews Samsung. Some people live in 90 to 100 degree Summers I can already see this is gonna be a HUGE PROBLEM. Expect a warranty return SOON all because of the ice maker.
Chase3, we know how essential an ice maker is to our home. Let us help you. <br /><br />Here is a link to help you troubleshoot if your ice maker is not making enough ice. Please click on the embedded word.<br /><br />Samsung ice maker is not working<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148782868) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
Perfect Upgrade
[This review was collected as part of a promotion.] I love the stainless-steel finish on this refrigerator. Sticky fingerprints or accidental spills wipe right off with just a warm washcloth. Didn't take long at all to start cooling and keeps perfect temperature.
Do Not Buy
I purchased a Samsung refrigerator because friends had purchased them and I thought it would be a great refrigerator. The ice maker quit working, I called several repair men, they all told me it was a flaw with Samsung. So I bought an ice maker. Then it started freezing up, so I paid $800 to have it repaired. Now the refrigerator no longer cools. I e ordered a GE Profile, but it is on back order.
Hello kristi, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142866276) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Whats's in a Name?
I love Samsung and have many products made by them so when I needed a larger refrigerator and saw this one, well it had to be good right? Wrong. Nice looking tons of space but the water and ice dispenser is a joke and the even cooling is not good. Samsung service came out and hooked into its brain and said its good thank you good bye! I said I dont care what a cell phone wired ti my unit says I am telling u the problem. He said no, his info says no problem all good thank you and bye.
Hi Joe B, Your firsthand experience with the water, ice, and cooling is just as important as what our diagnostics report, and it’s clear the recent visit did not leave you with confidence or reassurance. That is not the relationship we want to have with you, and we want to help. I’ve shared a Samsung support link below that focuses on cooling performance in refrigerators and freezers. It outlines four scenarios; please select the one that most closely matches what you’re experiencing. The page also includes helpful articles and options to schedule a service visit if you would like another technician to take a look. Cooling issues with the Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ We would also welcome the opportunity to speak with you directly about your water and ice dispenser experience and review what steps may be taken next. You can reach us through any of the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151608204 to help our team pull up your information. Leo
Verified Purchase
Samsung sleek style
Great for upgrades from traditional side by sides
SLEEK AND COLD
[This review was collected as part of a promotion.] Love the style and all of the storage this fridge offers