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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 5,911-5,920 of 25,583 reviews
Jan 4, 2022
JimS3225
4 out of 5 stars review

Ease of use

I purchased this generator to power our 3000 sq foot home. Total electric home with exception of natural gas for heat. Ordered on 12-27-21 received 1-4-2022. The shipping box had three holes in it but the generator was fine. The quick start and user manuals were both missing. I don't think they fell out of the box. I don't think they were included. Everything else was there. Followed the setup instructions to the letter. Added an additional 4 or so ounces of oil to bring the level 2/3's up to the Full line. Attached a propane tank, turned fuel selector to LPG, turned on the battery, pressed start on the FOB and there was life. I plugged in a shopvac, air compressor and two circular saws and ran them all at the same time. The gen dipped for a second and then went on as if they weren't even there. Ran the gen for about 1.5 hours running the tools during that time. Tested the output voltages of the 50 amp plug and they were correct. Did not test gasoline mode but fully expect it will work just fine. Turned off the battery switch. Let the unit cool off, covered with an old sheet, rolled it into the garage and plugged in the battery tender. It's a good looking unit. All controls are easy to access. The noise level was acceptable. The wife says no worse than my snoring. Overall a good unit with lots of features compared to other brands I shopped. The covers over the power outlets are a really nice little feature. Can't believe every brand doesn't have them. We are now ready for the next wind, snow or ice storm.

Review from westinghouse.com
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May 8, 2021
Andy N
5 out of 5 stars review

Perfect for my house

Got this for storm power outages. Perfect for all my needs. I can utilize my frig-freezer, extra freezer, fans & portable appliances (coffee maker, sm microwave, can opener, etc) & still only run 1/2 of the max. Haven’t tried the LPG side yet. Couldn’t be happier!

Review from westinghouse.com
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Oct 17, 2021
billing431
5 out of 5 stars review

So far, so good.

I will admit I have not had a chance to fire it up yet but it is everything I thought it would be. Ease of set up, all the power I should need at this point, and if everything works correctly ( and I have no reason to believe it shouldn't ), it is an excellent purchase. Also arrived on time with no issues.

Review from westinghouse.com
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Sep 18, 2023
Laurab
1 out of 5 stars review

New generator won’t start

Purchases this generator and fresh out of the box, does not start, oil provided with unit not sufficient per manufacture’s recommended amount, add additional qt quart to make recommended amount correct. Now waiting for customer service to respond. Pulled rope, remote, or push start not powering up machine. Have to trouble shoot and use Manuel to figure out why units not starting. Spent a lot of money on this dual gas/propane’s powers unit. Extremely disappointed in this purchase

Review from westinghouse.com
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reply from eCommerce

Hello, thank you for your purchase, we are deeply sorry to hear about your experience! Thank you for your feedback I have passed it along to our quality control team to ensure that we are providing the best products possible! If you do not hear back from our customer service team or do not get the help you need, please contact us at westinghousevip@wpowereq.com and we can escalate your case to ensure you get the help you need! Thank you, Zach - Westinghouse

Apr 6, 2025
Jdbito
4 out of 5 stars review

Great features

Very straightforward usage. Unit was not as loud as I was expecting so that was a perk. Runs smooth, and remote start worked great. I do wish though that the battery connection was a little longer or in a different location. To have it directly in front of the oil fill location was a bit annoying. However if that’s the worst of this machine then I say I’ve made a great choice.

Review from westinghouse.com
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Oct 1, 2020
Sunnydlite
5 out of 5 stars review

Awesome easy to use generator

We have been having more power outages then usual. I was looking for some thing clean (natural gas or propane). This generator can be run by either gas or propane. I connected to a propane tank. Powers on in one shot. Love the bonus remote starter. It works great with long range. Powerful enough to run most of everything in the house. 3 of my neighbors also own this model of generator. All had good things to say.

Review from westinghouse.com
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Feb 10, 2022
Duckymon
5 out of 5 stars review

Powers our house

We connected this to our whole house using an interlock in our breaker box (1 story, 1,700 sq ft) and it was able to power everything (including the 2 ton central AC unit. (We did not test this with the washing machine or dryer running). It works well and was easy to start.

Review from westinghouse.com
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Jul 30, 2024
TommyGunn
5 out of 5 stars review

Power House

The Westinghouse WGen9500DF is an outstanding generator! With dual fuel capability, it offers great flexibility and delivers impressive power at 12,500 peak surge watts and 9,500 running watts. The electric start is convenient, and the user-friendly control panel makes operation easy. It's reliable, durable, and quieter than expected. Perfect for home backup or job sites. Highly recommended!

Review from westinghouse.com
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Sep 18, 2021
Anonymous
5 out of 5 stars review

Westinghouse Generator

I did a lot of research on generators b4 deciding on making this purchase I feel as though I have the “Rolls Royce” of affordable generators I have the WGen9500DFportable generator 9500/12500 it’s a wonderful piece of equipment plus it’s remote controlled also OLA HORNE

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Apr 14, 2024
TonyofCincy
5 out of 5 stars review

An excellent value and I highly recommend it.

After a lot of research, this generator provided the power I wanted, at the price I wanted to pay. This is a heavy duty, compact machine that weighs over 200 lbs but is easy enough to maneuver after the handle and wheels are installed. Dual fuel option and the remote start make this even better. I would absolutely buy this again!

Review from westinghouse.com
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