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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (281)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 1-10 of 25,578 reviews
Oct 7, 2021
SPV
5 out of 5 stars review

Verified Purchase

Great Features

Looking for a portable generator that supports Dual fuel, remote start and 50amp power inlet and it has everything. Didn't run for long time, just for few mins since purchasing and it was great. Had an electrician installed Power Inlet & Generator Interlock kits to feed the power back into breaker.

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Jul 4, 2021
Edito Gil
5 out of 5 stars review

Verified Purchase

Westinghouse Generator with Plenty of Power

Great portable home generator. Has the power to run the items needed after loss of power from hurricanes and tropical storms. Our electrician created an easy hookup for our generator with an interlock in the electrical panel to prevent potential damage to our electrical system when the power comes back on. Nice to have the choice of gasoline or propane. We use Ethanol-Free gasoline to prevent gum-up in the carburetor and run the unit every two months. It comes with a quick disconnect for the battery when not in use. The remote start is also a nice feature.

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Aug 8, 2021
Matt and Julie
5 out of 5 stars review

Verified Purchase

A really powerful whole house generator. 12.5 kw

Ordered online and received on time. Simple assembly. Came with required oil. Easy pairing of remote. Connected propane cylinder, flipped the battery switch and hit start on remote. Fired right up. Quiet enough you don’t hear it from inside. Used it to charge golf cart battery for an hour 4 times to break it in. After 4+ hours felt like it used less than half the propane. Should be ready for the next hurricane.

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Jan 12, 2022
Txvet
5 out of 5 stars review

Verified Purchase

Very satisfied

East TX: Large majority of satisfied buyers, great features, and price sold me. Delivery in less than a week which was 2 and a half weeks early was pleasant surprise. Delivery arrived in great condition and carrier delivered on pallet and set it in my garage for easy assembly. Propane shortage so can’t hook up yet but have gasoline. Plan on only using if outages and will hook up to fuse panel later. Electric start and remote start along with nice layout for doing maintenance rates a 5 star rating from me.

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Apr 16, 2026
Paul
5 out of 5 stars review

Verified Purchase

Good quality and price, wish it was made in the USA... havent used it yet, installing a outlet to hook up outside to run the entire house.

Review from walmart.com
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Mar 23, 2026
Gary
5 out of 5 stars review

Verified Purchase

Our new Westinghouse generator is going to be used as an emergency backup for power outages. We are happy with our choice.

Review from walmart.com
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Dec 15, 2025
Kelly
4 out of 5 stars review

Verified Purchase

Quick setup, reliable operation so far

I'm using this as a full-house emergency generator for my 1800 sq ft pacific northwest home. It was easy to setup and started on the first try. I'm powering it with propane. I ran it for 5 hours to break the engine in, then changed the oil and now I'm better prepared for the outages that are likely to happen this winter.

Review from walmart.com
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Jan 18, 2022
Brandy Bryant
1 out of 5 stars review

Verified Purchase

5 star reviews are paid for...have to be

Biggest hunk of junk ever! Stopped running on gas after 15 mins. Hooked it to propane, ran ok, but would only carry 2000 watts and would leave the propane tank to about half before shutting down. Westinghouse says to handle the return through Sam's.....been trying to get a return shipping label for well over a week. They keep needing "more time". I've filed a dispute with my credit card.

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reply from Westinghouse

Hi Brandy, we are deeply sorry that you are having a bad experience. We hope that you have been taken care of. If you have not and would like your case to be escalated, please reach out to us at customercare@wpowereq.com.

Sep 1, 2024
S G
1 out of 5 stars review

Verified Purchase

Damaged

Received damaged generator purchased online. Had a difficult time with the return/exchange over the phone. Attempted to return in person at Willowbrook Houston location, employee and manager did not want to return the damaged item. Had to go to a different location for the return. West Rd location manager was very helpful and returned it. Willowbrook location lost my business.

Helpful?3OEDIAF4FDP313589459100
reply from Westinghouse

Hello, thank you for letting us know about your experience, we are genuinely sorry that the product was not able to run, and we fully understand the return. We hope you will consider us for your next power generation purchase but we understand that this has soured our reputation. If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse

Dec 15, 2021
RICHARD
1 out of 5 stars review

Verified Purchase

Generator won't start so they want me to repair

Would not start so I went through the troubleshooting with a Westinghouse tech and he said it must be the carburetor and asked me if I felt like I could change it out. I said yes if he would send me a tech sheet explaining how to do it. Got the carb and no tech sheet so I You tubed the procedure and changed the carb, but was missing a part on the new carb, so I tried to use that part from the old carb and it did not go well. After calling again, they are supposed to get back with me to have a mechanic walk me through this. I have already wasted 1 1/2 hours of my time for this problem with a brand new generator. Not good

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reply from Westinghouse

Hi Richard, thank you for your purchase, we are sorry to hear that you experienced issues both with our unit and with our customer care team! We hope that you did receive the care and guidance needed to complete your generator. If there is anything we can do to help you, please contact us at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse