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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,097)
  3. 3 stars1% (282)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 21-30 of 25,664 reviews
Sep 26, 2023
Ron D
5 out of 5 stars review

Verified Purchase

So far so good!!!

I bought this generator from Sam's Club; it arrived fairly quick with free shipping directly to my home. Once I got it, it was fairly easy to uncrate and assemble, once on wheels it is very easy to move because the generator is over 200lbs. I started it up (no issues) using propane (which is all I'm planning on using) I ran it about 2 hours with no load, I then changed the oil (I recommend this, because of small shavings in new engine). After changing the oil, I ran another 2 hours with about a half-of-load appx. 4200kw, it ran great, and had no problems with 2 frigs, stove and fans in living room and bedrooms and lights. it ran smoothly and the remote start was great. It does take a bit more oil than the quart that was provided. I'm ready for the next outage.

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Dec 5, 2021
Greg H
5 out of 5 stars review

Verified Purchase

Cool remote start

I had a great generator and Upgraded to this one. Plenty of power. 50 amp outlet provides more than enough wattage to run my house with central a/c. The remote start is cool and sealed the deal, Dual fuel gives us 2 options to power the unit. that eliminates driving around look for fuel

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Jul 19, 2021
Greg
5 out of 5 stars review

Verified Purchase

Initial Quality - Expectations met and exceeded

This is just an initial review. I have not used this unit under any real load. 1. Delivery - Impressive. I live on a 1/4 mile long gravel driveway. I did not realize the unit would be delivered via tractor-trailer although I did spend some time looking when I ordered. The gentleman who delivered it parked on the little country road at the end of our driveway, unloaded the unit with the electric pallet fork and then drove the entire driveway with the electric pallet forks. I was stunned when I responded to the doorbell to find him standing there with the 200lb delivery. He went above and beyond. Very impressed! 2. Initial quality - Packaging was more than sufficient. There was no damage. - All the parts were in the box - including the remote start which took me a few minutes to find (it was hooked on the pull start rope (lol).) - Assembly was well detailed (and understandable) in the user's manual and simple to complete. Yes, I always read the user's manual and I am not ashamed. Initial startup - Initial startup was a breeze. This is the first time I have ever owned a unit with electric start. It is worth EVERY PENNY! And the remote start? Functionality and convenience for an emergency. Imagine that! - Ran the unit for a couple hours on gas. Changed the oil. - Ran the unit until the gas completely ran dry. - Switched over to propane. The unit ran like a dream. So far, Sam's Club and Westinghouse have exceeded my expectations. Now to find an electrician to install a transfer switch to the main panel. Sounds like fun!

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Jul 9, 2026
Generator Man 26
4 out of 5 stars review

Nice Purchase

Fired it up for its initial break in period of 2.5 gallons of gas at roughly four hours of run time, still waiting to come back and finish off the gas and try propane. The dual fuel feature is nice. The user interface in great with three different ways to start the engine: remote, press to start, or manual. All three have cycled for me. Generator shuts off fast and well. The downside is to take into account is how loud this generator is. I have to wear hearing protection to make adjustments in the area.

Review from westinghouse.com
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Dec 30, 2021
Joel
5 out of 5 stars review

Verified Purchase

Recieved on good condition. Have only done an initial test so far. Was able to run multiple items at the same time without any issues. really like the remote start, will come in handy during inclment weather. Only issue was with the flakey freight company, poor customer service on their end. Walmart should really reconsider using them in the future.

Review from walmart.com
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Oct 14, 2024
CL
5 out of 5 stars review

Verified Purchase

Excellent Back up power choice

This is an excellent choice of a generator for home back up power. It pretty much comes assembled and you only need to put the wheels and front feet on as well as connect the battery. Make sure you fill the oil up completely or it will start and shut off. I would highly recommend it as a choice where anyone in the family can use it. You push the battery switch and hold the start button for 2 seconds. Turn the metal lever on the left side to fuel once started and flip the power breaker on the generator to use the outlets. It is definitely not as loud as older generators used to be and the choice of dual fuel makes it an excellent choice in emergency situations. It is also a 50amp so you can have an electrician add a power inlet box and it will connect to your house. Plenty of power and it runs for 12 hours on 50% power.

Review from walmart.com
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reply from WestinghouseElectronics Team

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May 28, 2025
Marcus
3 out of 5 stars review

Verified Purchase

generator is great , just cant believe, that the would not provide the connection cords , to go with the unit , since these are not cords you can find easily, heck even went to 2 different Walmart stores couldn't find them, have order them online, just to let u know , bought a 5500 , 35 some ought years ago , now that one came with all cords and accessories needed, can you imagine if I needed the generator in a emergency , i would have been screwed, all I'm saying its like u go and buy a plane and u cant use it cause it aint got no wings

Review from walmart.com
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Jul 28, 2022
Barbra
5 out of 5 stars review

Verified Purchase

Thumbs Up!

Fastest Shipping so far by Fedex in 4 days: Ordered a Firman Generator: Yellow Freight : said reason for delay was Trailer involved in Accident. Ordered a DuroMax from Amazon shipped by XPO: what a joke item made it to Fargo, they couldn't get it 120 miles south in 2 months! Easy to assemble the Wheels

Review from walmart.com
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Mar 25, 2024
Dianne
1 out of 5 stars review

Verified Purchase

Damaged during shipment

Hard to review. Generator damaged during shipment. Received on March 3rd and submitted an incident report immediately and have not got an answer from Sams or the manufacturer as to what to do with it. It is sitting in garage. 21 days is long enough to get an answer so will not order a generator on line again from Sams Club. Will be loading into my van and hauling it into a store to get my money back.

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reply from Westinghouse

Hi Dianne, we are genuinely sorry to hear about your experience with the shipping. We understand the frustration with not being able to utilize your purchase upon delivery. Unfortunately, we do not have any control over how well the unit is shipped. However, this does not make it right and I have forwarded your feedback to our shipping and receiving team to see how we can improve our boxes to better protect the unit. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right. Thank you, Zach - Westinghouse

Jul 26, 2023
jill4paws
5 out of 5 stars review

Verified Purchase

Great features at a good price

We are using this generator and a transfer switch to supply power for our house during power outages. The most important features for us was the 9,500/12,500 watts, battery start, battery cutoff, built in trickle charger, 50 and 30 amp connections, and dual fuel (gas & propane). The 50 amp plug fits the cord we plug into the 50 amp transfer switch. The 30 amp receptical fits our RV cord. It has all the other features that come on generators this size, but the 3year warranty and great price sold us on it

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