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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 5,831-5,840 of 25,584 reviews
Jan 12, 2023
WVMountainBear
3 out of 5 stars review

New generator and a problem from day 1

Bought a brand new Westinghouse WGen9500 and it will not start or run on gasoline. I called and I guess it’s a common problem with their new generators. They said the carburetor is probably gummed up from sitting after being tested. It says on the generator to use fuel stabilizer but they do not follow their own instructions. I asked if they use stabilizer and was told no. So I have to wait for a back ordered carburetor. Or I can return the generator for a refund or exchange. I haven’t fully tried it out to see if I would recommend to a friend so at the moment I’m going to say no. The generator will start and run on propane.

Review from westinghouse.com
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reply from Customer Care

Thank you for the review. If you have any questions or needs, please get in touch with customer support at the number in your manual.

Jun 19, 2020
john1235
5 out of 5 stars review

Great features

Bought 2 weeks ago delivered in two weeks small stain bottom corner of box assume oil, assembly was easy per instructions, started with propane per instruction, started up fine and ran for 20 minutes no problems. Expect to fully satisfy my needs for power outages. power outages.

Review from westinghouse.com
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Sep 17, 2024
Puddin707
5 out of 5 stars review

Best Purchase Ever!

I bought this generator a little over a year ago at the recommendation of my electrician. I thought I wanted a Generac! Thank God he talked me out of that. This beast sat in my garage for a year until 2 weeks ago there was Hurricane Francine headed to the Gulf of Mexico. My electrician hooked up a generator plug outside of my breaker box, I purchased 20 gallons of gas and we waited. Sure enough the power went out and this wonderful piece of equipment powered 3 of the 4 bedrooms (which all has portable air conditioning), the side of the kitchen with refrigerator, the garage which has an upright freezer, the den (TV, internet router, 2 lamps). It was as if we never lost power! I'm so sorry I didn't buy this years ago. We lost power during Hurricane Ida in 2021 and we evacuated to Houston. A 4.5 hour drive took 17 hours!!! Never again. I have recommended this generator to my neighbors and family. So easy to use. Thank you

Review from westinghouse.com
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Jan 24, 2021
KevinF4107
5 out of 5 stars review

Well done Westinghouse!!

I was actually looking at another "blue" generator when I ran across this one. Once I compared features, etc., I went with the WGen9500DF. I really like the feature of being able to change from gas to propane without turning off the engine. Everything about this product so far has been first rate. Not concerned at all about losing power in a storm again.

Review from westinghouse.com
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Sep 29, 2021
Buckshot Jake
5 out of 5 stars review

Great Generator

I bought this generator a month ago and it sure came in mighty handy . When I had a tree come down and ripped the service power lines off of my house. It took almost a week to get the mess cleaned up and my power lines reconnected to my house. If not for my Westinghouse generator a lot of food would have spoiled. Not to mention things would have been pretty uncomfortable...

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Dec 9, 2023
MCPA
5 out of 5 stars review

Impressed out of the box

The product arrived in good shape, no damage to the box. The product looked well made and professional when opened. We followed the assembly instructions which were not perfect but we were able to figure out that the large washers went between the frame and the wheels by following the picture instead of the written instructions. Followed the prestart instructions and generator started on first attempt and is operating as expected. We are running it for the break in period now. We have not had to use for an outage yet but have high expectations that this generator will provide the service we need.

Review from westinghouse.com
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Aug 30, 2021
B_Alan
4 out of 5 stars review

Well designed and engineered

Just bought this dual fuel generator after a lot of research. It is well designed which made it easy to set up quickly. It's heavy as you would expect but the handle and wheels means moving it is not a problem for most people. This generator is quieter than most its size. You will need a special regulator if you want to hook it up to your main propane tank rather than the 5-gallon container. The 5-gallon regulator doesn't provide sufficient pressure I was told.

Review from westinghouse.com
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Jun 25, 2024
LeadDave
5 out of 5 stars review

Very nice generator for the price

I bought this generator so I can run more items in my home when the power goes out. I've only run it for about 30 minutes, but it isn't any louder than my smaller generators. I really like that it has a pull cord in addition to the electric start. The remote start is very nice though. It even came with it's own battery maintainer so I didn't have to purchase one.

Review from westinghouse.com
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Apr 19, 2024
serenitynow
5 out of 5 stars review

Great generator!

I bought this generator after viewing many YouTube videos. This generator is very well built and solid. It was very easy to put the few accessories on and get it ready for use. After suffering thru a few days of power outage recently, this is a welcome addition for the home. Very satisfied with this purchase.

Review from westinghouse.com
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Feb 11, 2023
KRMTLM
5 out of 5 stars review

Will be a life saver

We have be contemplating getting a generator for a couple years now. Well the time came. After this last TX ice storm and not having power for 36 hours we finally did it. Ordering was easy and shipping was super fast. We were originally told we would get it around the 21st. We got it yesterday to our surprise. Husband already started it up and it's ready to go. It will be a life saver the next time a big storm comes thru.

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