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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 4,131-4,140 of 25,584 reviews
Feb 27, 2023
RD6971vet
5 out of 5 stars review

Great features

Had been looking for dual fuel generator for awhile that was affordable, big enough to run most important household electric items & easy to use. Has remote start as well as push button. Haven't had need to use yet. Will also get electrician to install plug in so even easier to use

Review from westinghouse.com
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Oct 1, 2020
ronnie76
5 out of 5 stars review

Great product easy to operate

I purchased my Generator in July entered all the information to register my generator. I must have forgot to complete the review to receive the free Bonus cover mentioned in the information I received with my Generator. I recommended to my next door neighbor and he purchased the same model as I did.

Review from westinghouse.com
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Nov 3, 2021
John Blifford
5 out of 5 stars review

So far so good

Out of the box no damage. Started right up on both fuel types. Runs great. No noticeable voltage drop running basic power tools. MultiMeter reads 122 volts, ran skill saw 0 voltage drop on 50 foot cord. I’m sure everything else including RV will do just fine

Review from westinghouse.com
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Jan 17, 2022
glenn64
5 out of 5 stars review

Exactly what I needed

I needed a generator to run my house during power failures. This one is exactly what I needed, and the quality is awesome. Very well engineered and quite user friendly. Was recommended by a friend whose has this exact unit, and he loves his, too. Easy to hook into house power grid.

Review from westinghouse.com
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Feb 9, 2021
pjc3765
5 out of 5 stars review

Extremely well made!

After hours of research and seeing our local utility company utilizing this product, we decided to purchase this generator. We live in the Creek Fire Zone and have had multiple power outages. Although we haven't used it yet, my husband is extremely happy with the quality of craftmanship and all the bells & whistles.

Review from westinghouse.com
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Jan 22, 2024
Tom How
5 out of 5 stars review

Nice generator

I bought this unit after my 10 year old machine died. My fault on that one though. Forgot to check the oil. :-( This Westinghouse has plenty of power to run most of my house during power outages, which are not uncommon here is Maine. Love the electric start and also the remote start! Just got to remember to check the oil!! I'm happy with my purchase.

Review from westinghouse.com
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Jan 27, 2023
Ay-Ay-Ron
3 out of 5 stars review

Runs good, once it starts

**As a start, I'd like to say that I genuinely believe this product will be good once I have the issues resolved** Finally had a chance to actually test this. It runs amazing once it runs. Battery was DOA and isn't revivable, it won't take a charge and hold it. Not sure if the remote fob works, won't turn the unit off even when running (should work when it's on cause the alternator should be powering up that receiver, so I don't think it's synced, probably cause the battery died and there's no CMOS to keep the sync active). I also cannot pull start it with gasoline, yes I ensured to switch the fuel valve on, and turn the dial to gasoline. I can only get it to run on gasoline if I start it on propane, then switch it to gasoline, then cut off the propane from there. Crap process for a brand new machine. Hoping customer service won't be too difficult. Will update the review once I have gotten this worked out.

Review from westinghouse.com
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reply from Customer Care

We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.

Feb 26, 2023
musicalmechanic
2 out of 5 stars review

Cheaply made

First off, the shipping was terrible. They left it by the road 1/4 mile from my home in the mountain and I had no way of knowing that they had delivered it. It came 2 weeks early and if it weren't for a neighbor telling me about this box out on the road, it would have been stolen! Secondly, the generator is very cheaply made and I don't expect it will hold up under anything more than mild usage on rare occasion. Thirdly, the generator is difficult to start manually on propane. It has to be choked, even though, with electric start, choking is not necessary. Fourthly, the start sequence is processor controlled, which means, if the processor is ever compromised, it would render the generator useless unless a bypass was engineered. Fifthly, the starter made a strange free spinning sound on my first remote start-up. I checked the remote start from over 100 feet away and it started fine. Under a load test the generator preformed well. It is way too early to tell if the generator will stand the test of time.

Review from westinghouse.com
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reply from Customer Care

Thank you for the review. If you have any questions or needs, please contact customer support at the number in your manual. The unit is covered under a 3-year limited warranty.

Dec 18, 2021
Kathleen60
5 out of 5 stars review

Works great!

I bought this a month ago and it took me a little while to get around to starting it for the first time. Had a little trouble, but worked it out (make sure the 'auto' choke engages, it might need a little help). Lots of power and less noise than my previous generator.

Review from westinghouse.com
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Dec 23, 2021
Gar Bear
5 out of 5 stars review

WGen9500DF

Assembly was easy right out of the box just having to install the wheels & fill with oil. Waited for my electrician to assist with starting it up for the first time. Went with the 50 amp whole house setup. Had to make sure the ground wires were correctly configured. Followed instructions to a T. Used the remote feature. It cycled twice before actually starting on the third cycle after enough gas was delivered to where it was needed. Ran 2 1/2 gallons through it at about 1/2 load as recommended. Ran for almost 4 hours. Ran the whole house. I haven't installed LEDs around the whole house yet & it ran everything. We did not try to run the AC & will do that in the spring. Was satisfied with everything overall. Hope this helps. If you don't know a lot about generators or electrical stuff definitely rely upon a professional to guide you through everything. I dictated the steps to set it up & install everything & I had my son video it all so I can rely upon that if needed in the future.

Review from westinghouse.com
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