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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
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25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,101)
  3. 3 stars1% (283)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 4,071-4,080 of 25,686 reviews
Sep 29, 2023
Auntie N
4 out of 5 stars
4 out of 5 stars review

I haven't run this yet, but......

I don't know how well this gen runs or even how loud it will be because I haven't yet tried to start it. I did unpack it and put the wheels on, though. And that led to a surprise: videos of the assembly of this model by YouTubers last year showed more hardware for the axle/wheel set-up than was included with mine. One of the manuals that came with my unit backed that up: per side, there should be two washers, two pins, etc. My unit came with just one washer and one pin and the configuration was different from the Tubers'; even the "axles" were different. I poked around and noticed that my unit was not made in China, as I had expected, but in Vietnam. It looks like there was a change in manufacturing operations earlier this year. (Vietnam is now good and China is now bad, apparently.) I finally found a note in the paperwork about this "new" axle and washer set-up. But nothing is said about having fewer pieces....or why that is the case. You just get fewer pieces and a drawing to match. Anyway, that entire wheel set-up looks shaky. There is horizontal play along the axle shafts and I'm hoping the plastic wheels don't fall off when I move it. I'm also suspicious about the swing-up handle. It's easy enough to swing into place, but there is a welded-on stop for the handle on only ONE side of the unit. I don't know this for certain but I wonder if there might not have been two on the versions made in China. When dragging this beast around the yard, I'm concerned that the left side of the handle will eventually decide to make a break for it. There is absolutely nothing to keep it from going beyond the (non-existent) stop point. Nothing. Nada. The entire weight of the gen is put on the right-side handle stop. At 200+ pounds, it wouldn't take many moves to exceed the handle's ability to tolerate lifting, pulling, and dragging the gen around the yard. Then what? The right side gets wonky and the left side comes apart? (If the wheels fall off at the same time, I'm doomed!)

Review from westinghouse.com
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May 11, 2021
ncvol
5 out of 5 stars
5 out of 5 stars review

Great Machine

We often lose power where we are and I bought this to upgrade from a 2500 Watt machine. This was a great choice with lots of features and the benefit of the dual fuel option. I will also be installing the transfer capabilities to power the house through the control panel in the near future. The remote start and electric starts are nice too!

Review from westinghouse.com
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Apr 2, 2021
Ms. KLB
5 out of 5 stars
5 out of 5 stars review

Easy Enough for a Woman to Put Together and use

This actually has understandable instructions for ltd. assembly and for starting and usage. Very "woman" friendly. I live in a mountainous area that loses power for week at a time in winter sometimes so this generator with a Generlink allows me to power the whole house rather than to be confined to fire heat and candles because it has large wattage to handle the job. PLUS it has a little remote control to start the unit with from the house. What a plus. I am SO happy. Oh, and a handle to moving this 300 lb unit is a snap whether you are big and strong or not!

Review from westinghouse.com
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Nov 19, 2020
son1
5 out of 5 stars
5 out of 5 stars review

Great Generator

I recently purchased my WGen9500DF generator. Power outages are common in my area and I needed something to help maintain our home needs. Everything has been very easy from installing the wheels to first start up. It is everything I need for my home, and would recommend this product to anyone looking for a backup power source.

Review from westinghouse.com
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May 25, 2022
CondZQ
5 out of 5 stars
5 out of 5 stars review

Very good generator

This is my first generator, after a lot of online research, I am glad that I chose this WGen9500DF. The build is very solid. Assembly is very easy, only took me 10 minutes with included tools. Add oil and gas, connect the battery, the generator started up without any issue. The noise level is acceptable. The plan next is to install power inlet box and a lockout switch in my panel.

Review from westinghouse.com
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Jul 15, 2023
Mikey1978
5 out of 5 stars
5 out of 5 stars review

Lots of features!

We've been having frequent power outages, and I needed a portable generator to help get us through. I've used other brands and different types of generators and so I have some experience with this type of product. We did quite a bit of research (and some math), and decided to purchase this particular generator. So far I'm impressed with the features this unit has. The build quality is very good, and the feet and wheels were easy to install. You probably own a set of wrenches, but they include one for the bolts and the oil drain plug anyway, which is nice. The manual is also well written, with good illustrations and instructions, including how to set the valve lash. Pretty rare in this day and age, and most appreciated. The generator starts easily both with the recoil rope, and with the remote start. I like how many outlets they provide, which helps you use all the available power if you don't hook it up to your house. I also appreciate that they installed a battery charger port and included the charger! That's a nice touch, and means that this generator is ready to go straight out of the box with nothing extra to buy. All I needed to do was add the included oil, add fuel, connect the battery, set the choke (only for a manual start, but don't forget this step!), and pull the recoil starter rope. The running generator charges the battery, and after that both the start button and remote start worked perfectly. The remote start fob worked from up to about 30 feet away, and also worked from inside my house. The day after it arrived we lost power for a few hours into the night. I used this generator to power our fridge and freezers, as well as a few lights. Not much of a challenge for a 9500 watt generator, but it worked flawlessly. Next I will try running my welder on the 240v/50a plug and see how it does. We plan to connect thus to our house with an interlock kit.

Review from westinghouse.com
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Jan 10, 2021
John250r
5 out of 5 stars
5 out of 5 stars review

!!!! This generator is great !!!!!

I bought this generator to power my hole home. I have a 2500 sq foot house. I had an electric wire it into the panel and this generator runs everything no problem. And not to mention all the Features for the push button electric start, it can run on propane and my most favorite the remote start enables you to start it from inside your home. Hands down you will not be able to find a generator with all the features this has on it.

Review from westinghouse.com
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Feb 6, 2025
LINUS T
5 out of 5 stars
5 out of 5 stars review

Best packaged equipment/very easy to assemble

Assembly and start up by manual instruction went well. This product seems to be well built. It started up instantly with gas, but stumbled for about 15 seconds on propane before smoothing out. With less than 30 minutes on machine I am very pleased. I have not connected to house yet but soon I hope.

Review from westinghouse.com
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Aug 8, 2025
Charliegeorge
4 out of 5 stars
4 out of 5 stars review

Outdoor generator

Purchased due to husband on oxygen concentrator and it needs power to run. This is just back up in case our power goes out. We have not set it up yet and need to have someone come to create a plug in so I can just plug it in and start it up. I like the idea of duel fuel, LP or gas. Still need to learn more about it . This review is so I can get a free cover for it

Review from westinghouse.com
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Sep 15, 2020
Joshua H.
5 out of 5 stars
5 out of 5 stars review

Very well engineered!

The setup couldn’t have been easier. Up and running in well under 15 minutes! Included funnel works great for the application, no spills! Hooked up to the propane tank, one press of the button and off it went. The manual could use some updating as some steps aren’t necessary since Westinghouse has already done them for you at the factory (battery connection and remote pairing as two examples). Excited to test it under load once the transfer switch is setup.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100