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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
26K ratings25.8K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,116)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

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Showing 4,061-4,070 of 25,811 reviews
Jun 30, 2025
Reviewer name: Qznate
1 out of 5 stars
1 out of 5 stars review

Worked great at unboxing 6 months later no good!

I bought a WGen11500Tfc and a WGen10500Tfc i December for back up generators for my house and my Mother in laws house on my property. I un boxed them,set them in place and tested them, I wad happy with the purchase. I followed the instructions for long term storage in the manual. We recently had a power outage and my generator the 11500 would not start but the 10500 started right up. I have put in a warranty request and I was told to remove the carburetor disassemble it and clean it.I am not a me mechanical person but I did my best. This did not fix the issue. Now I am being told that I need to have the carburetor replaced at my expense even after following the Westinghouse instructions. Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product. WISH ME LUCK DURING HURRICANE SEASON!!!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eComm

Hi, Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution. Thanks, Sydney, Westinghouse

Nov 2, 2022
Reviewer name: Steamedup
5 out of 5 stars
5 out of 5 stars review

Fine running generator.

Purchased the generator in case of power outages this winter in Texas. Unit had most of the features I desired. Added oil and fuel, fired right up. Break in period not fully completed as of this review. Have only operated unit for 1 hour under a light load according to user manual. Have been pleased so far with operation of generator.

Review from westinghouse.com
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Mar 22, 2022
Reviewer name: Al M.
5 out of 5 stars
5 out of 5 stars review

Everything you'll ever need

I bought this in November of 2021 and have used it to power my house as a backup generator. The electric start is a nice feature and it handles my entire house including well and heat without a problem. I highly recommend it. My brother has the same one for a few years now and he has never had a problem with his either.

Review from westinghouse.com
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Nov 19, 2023
Reviewer name: Rjmurphy
5 out of 5 stars
5 out of 5 stars review

First generator purchase

After the last 4 day power outage, losing our freezer contents (not covered by insurance), inability to use electric kitchen appliances and no well water pump, we decided to purchase this generator. My research brought me to this reliable brand name. After reading about its many convenient features such as push button start, remote start, dual fuel choice, compact size, etc. it was an easy choice. Discovered a convenient handle that makes moving the generator easy. VERY happy with our choice!

Review from westinghouse.com
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Aug 27, 2023
Reviewer name: Fireball golf is the best
4 out of 5 stars
4 out of 5 stars review

Missing Parts & Online registering not working

I bought the WGen9500DFc Inverter this week because of the dual fuel. However ther are two issues after I got it out off the box. 1). I cannot install wheels yet because the assembly diagram show there are two washers per wheel and it only came with two washers. The carton contents says there are only two washer included. 2) I tried to register it online. But the registration will not accept the model number. I re entered it several time with and without capital letters and it keeps telling me to enter a valid model number. Once I get the other two washers and get it registered I will review how it operates.

Review from westinghouse.com
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Jun 5, 2021
Reviewer name: CWH53
5 out of 5 stars
5 out of 5 stars review

More than I expected

Just received a week ago. I haven't hooked up any cables yet, but went through the manual to set-up and initial start. Fired right up. No issues. The manual can be a little tricky to figure out, but if you take your time, you'll get it. I'm looking forward to getting the cables I need and once that's done, bring on the rolling black-outs. I'm prepared this time!

Review from westinghouse.com
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Jul 19, 2020
Reviewer name: Don L
4 out of 5 stars
4 out of 5 stars review

remote worked from the house to the shed 100' +

This thing is heavy remember that you will need help to get in and out of the Suv yes it fit. Put the wheels on it started up checked voltage works great.used propane for start up the remote worked .I bought it for back up power hope I don't need it . All of the other stuff needed to be ordered . None of the local big box or little stores had the extension cord or the receptacle for 240 volt 50 amp.

Review from westinghouse.com
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Aug 29, 2021
Reviewer name: D JOHNSON
5 out of 5 stars
5 out of 5 stars review

transfer switch ready

Bought this on 8/19/21 .Out of the box just had to install wheels and add oil. About 15 minutes. Charged the battery up for about an hour. Added some gas and pushed the start button and started right up and ran smooth. I bought this one to work with a manual transfer switch. Will add another review when I lose power and put it to the test. I believe this is just what I need.

Review from westinghouse.com
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Nov 26, 2024
Reviewer name: RickGR
5 out of 5 stars
5 out of 5 stars review

High Quality Generator

Generator arrived in excellent condition. Minor assembly was required, but very easy to complete with tools provided. Time will tell, but this looks like it was an excellent purchase--hopefully will power essential appliances in our home in case of power outage.

Review from westinghouse.com
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Mar 23, 2025
Reviewer name: ZachM87
5 out of 5 stars
5 out of 5 stars review

Great Generator!

I bought this generator 2 months ago and couldn’t be happier. The dual fuel feature is a huge bonus. If I run out of gasoline, I know I can keep running on my spare propane tanks. All of my friends have Westinghouse generators and they never disappoint!

Review from westinghouse.com
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