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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 3,571-3,580 of 25,584 reviews
Oct 18, 2023
Railroadgator
5 out of 5 stars review

Railroadgator

Still setting up but I am sure it will power up what I ask it to. It is a replacement for a Onan 5000 that was / is 39 years old and still running but getting scarry just starting it so time to retire it and move up to a bigger generator. Like I said I am sure it will power up anything I want and if it lasts as long as my onan I will be happy.

Review from westinghouse.com
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Nov 7, 2023
Dopgx3
5 out of 5 stars review

Quality product

Recently ordered this Westinghouse generator and am very satisfied with it so far. I haven’t put any load to it but I am very happy with the build quality and documentation that’s included. The quick guide is easy to follow and I was able to set it up in no time. The other docs included are very thorough also describing parts, maintenance schedules, etc. The remote start is pretty cool too. It is heavy, but once you get the wheels on it roles around just fine. It’s also pretty loud but that’s expected with generators of this type so not complaining, just noting. Bottom line I think it’s worth the money and will last us a long time.

Review from westinghouse.com
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Jan 5, 2022
Snd85
5 out of 5 stars review

Amazing Value! - Bonus Item

I bought this a few months ago for our 1000sqft home. After the freeze in Texas, we wanted to be prepared. Our electrician hooked us up with an interlock plate and plug. We tested it and it is amazing. I didn't try it, but I can probably run my AC unit if I wanted to with the other items! The dual fuel option is great as well! Love this product, the features and the value. Awesome quality and support!

Review from westinghouse.com
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Dec 22, 2022
lionking
5 out of 5 stars review

Nice looking ......Love the duel fuel feature

Read the manual first. I love that it came with everything you need for starting up the generator except for gas. After putting gas in and oil my new baby started right up. Everything worked as it should test out each outlet except the 50 amp and they all worked.. Great looking generator.

Review from westinghouse.com
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May 25, 2023
supportistrash
1 out of 5 stars review

Doesn't run, support is trash

Bought the unit a couple months ago. Followed break in etc. At about 60 hours it started randomly shutting off. Now, it usually takes at least a half dozen attempts to do more than come up to voltage/speed and die...assuming it gets running, it randomly shuts off...maybe 5 minutes, maybe 30 - either way it is a real PITA.

Review from westinghouse.com
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reply from Customer Support

We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.

Oct 27, 2020
BadRap
5 out of 5 stars review

So far so good

I ordered this generator to use as backup power for my home and for my rv. Like the key fob remote start and push button start. Along with the 50 amp receptacle for my rv. I haven’t had it long enough for a good test run but so far quality seems good. Time will tell.

Review from westinghouse.com
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May 28, 2022
Jbelcher09
5 out of 5 stars review

Great Features

I absolutely love this generator. After looking for 2 years we finally pulled the trigger and bought this Westinghouse 9500 and I do not regret it! It has the dual fuel option and is so easy to use! The remote start is a great idea and I never considered it when I was looking before. The price is what sold us, and the fact that it's a dual fuel it's a no Brainer! Easy choice no doubt.

Review from westinghouse.com
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Jan 18, 2022
BrendaStarr
5 out of 5 stars review

The solution to our increasing power outages.

We did our research into different types and sizes of generators and this one always came up as a reliable, powerful unit. We choose this model for its high output and the dual fuel option. My other half did not want to be handling containers of gasoline and we have natural gas directly to our home, so this unit could effectively power most of our home using a resource we already have handy. We have a few more steps to complete this project, but know we could use what we currently have and not have to worry about power outages.

Review from westinghouse.com
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Nov 19, 2020
Russiet
4 out of 5 stars review

Fantastic, but...

You cannot use it as a standby generator. The RUN switch cannot be left in the run position with the motor off. If you do, the battery will run down. In the run position I'm told that a trickle charger should not be used. The big reason why I bought this was to avoid having to trudge outside in the middle of as snow storm to get it started. Granted, it then is just the flick of a switch and a push of a button, but I'm telling you, the snow and ice storms around here will require full winter garb before getting to the generator. On top of that, I'm recently disabled, leaving my wife to this task. Both she & I thought it was going to be started from inside. Major disappointment. Theoretically, I could hard wire a leg of the run switch to inside the house. Then I could control it all from inside. But, I'm sure Westinghouse will consider this a violation of sorts, and void the warranty. I'm having an electrician out to the house to get his opinion. What it comes down to is this: Why have a remote start key fob if you need to go to the generator first in order to use it? Now the good stuff. Once it's running and hooked into our transfer switch, it powers along without a hiccup. Well pump comes on, and the motor doesn't even hint at strain. The unit, for its weight, is relatively easy to roll around. Controls, outside of above mentioned obstacles, are well laid out and easy to understand. Dual Fuel. Ahhhh, very nice. In the future I will be running on a dedicated propane tank, but for now I'm on gasoline. The same electrician will be installing a service interrupt automatic transfer switch to replace my manual transfer switch. This is going to be great, once I figure a way around the fact that this generator can't be left in the power-up ready position. It is not a stand-by generator if you have to stand by it to make it run. What good is a remote start remote start if you have to walk to the generator first?. I'd like to see any one argue against that if you were in my shape. I can barely walk at this point.

Review from westinghouse.com
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Aug 28, 2021
Julio F
5 out of 5 stars review

Great Features and remote start to boot

I bought this generator to reace an old genrac 4500 crank style. Needed a generator that and elderly person could start without a lot of headaches. Remote and push button start are just what I needed. 30amp and 50amp connectors are great as well; I only need 30amp at that time being. Took less than 30 minutes to get it setup and running for the break in period. I am happy with the purchase this far; just what we needed.

Review from westinghouse.com
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