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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 3,561-3,570 of 25,584 reviews
Aug 30, 2021
new home owner.
5 out of 5 stars review

Works as advertised.

Lost power second day after bringing it home, set up was straight forward and easy, started on first attempt. It plugged directly into our house after setting the manual transfer switch to correct position and ran as expected for 6 hours until power was restored.

Review from westinghouse.com
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Jan 2, 2021
MikeOL
5 out of 5 stars review

Great value for quality power

I just recently received this generator so this is an initial review, but thus far I’m definitely happy with the quality and value. 9,500 running watts and 12,000 starting watts for this price is amazing. And the unit has all the features...push button start, remote start, battery charges in-use as well as wall charger, multi display, dual fuel, 20A 30A and 50A outlets. Assembly was quick...4 bolts for legs and 2 pins for wheels, connect battery quick connect, and add engine oil. Minor annoyance is the leg support nuts are welded to the frame, which makes it a little hard to get the threads properly engaged. After a bit of battery charging the unit started right up and ran great. I tested my 50A SEOO cord and 50A back feed panel breaker and under a decent load the generator ran smoothly and did not strain, including high starting watts for my well pump. Only issue is the fuel gauge does not work. Called Westinghouse customer service and after just a few minutes holding they registered the unit and opened a case to send me a replacement gauge. So thus far I am pleased with customer service. Before purchasing I also checked out their authorized repair center network, and they have one about 10 minutes from my house, which is great. Overall I’m very pleased with the quality and power for the price, and would definitely recommend this generator.

Review from westinghouse.com
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Mar 2, 2023
Big JHG7
5 out of 5 stars review

Great Features

I bought to have portable power around the ranch for welding and rock hammering/drilling equipment. Starts up easily. I like the duel fuel option. Propane is nice so that gas does not sit to long in the equipment. Rides well in the back of my Kawasaki Mule.

Review from westinghouse.com
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Mar 29, 2025
rsstt
5 out of 5 stars review

Works very well

I had to study up on it for a while and the manual has a couple of errors (for example, there is no ECO mode switch), but once I learned everything, the machine worked very well. I especially like being able to run it on either propane (my preference) or gas.

Review from westinghouse.com
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Nov 9, 2022
Eugene2
1 out of 5 stars review

Easy setup and detailed instructions

Purchased this generator after Hurricane Ian hit and left us with no electricity for 5 days. We should have purchased a generator before thus saving the loss of food in the refrigerators and freezer. The dual fuel capability should help us from waiting in line up to 5 hours for gasoline.

Review from westinghouse.com
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reply from Customer Care

Thank you for your review. Please do not hesitate to contact us with any questions or needs

Feb 23, 2023
AZ-Mujer
5 out of 5 stars review

Features we need in our rural area.

My husband Robin (he is the one who really wanted a generator) and I bought this model because of the portability, the dual fuel source and its ability to give power to our home not if but when we lose our "grid" power source. I cannot say it is excellent (5 stars is perfection to me) nor can I say it is only good (4 stars) but somewhere in between. We are comfortable knowing we have backup power plus power we can use in places that don't have an electrical source. Thank you Westinghouse for another wonderful product!!

Review from westinghouse.com
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Mar 30, 2020
Applehill
3 out of 5 stars review

Opened the box

This is a pre-review, FYI. Just opened the box and found a loose bolt laying in the bottom of the box. Now I need to look around to see where it might have come from. Also had to provide my own washers when mounting the wheels as those provided did not fit over the wheel stud because the washer ID was too small. Obviously the wrong washers. Other than the shipping box looked like it had gone through a tornado, the unit was fine, no dents or scratches. Will provide and updated review once I run the unit in.

Review from westinghouse.com
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Feb 2, 2022
Sphillips86
5 out of 5 stars review

Seems to be a great deal!

I just bought his and used for the first time. I was really impressed with how quick it started the first time. I think it will run my entire home, but I haven’t had a chance to test that out yet. I’ll leave another review once I have used it for an extended time.

Review from westinghouse.com
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Jan 24, 2024
Tim1950
5 out of 5 stars review

Works great as advertised!!

Fired it up out of the box and it started right up with no hassle whatsoever! Output voltage, frequency right on the button! Remote start is an excellent bonus plus recoil start capability if caught with a dead battery at the wrong time! I am vey satisfied!

Review from westinghouse.com
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Nov 22, 2021
J Boy
5 out of 5 stars review

Fantastic Product

I bought this product November 2nd and was told that delivery would be early December. To my delighted surprise, I received delivery November 17th. Delivery was complete with no missing parts. Instruction manual as easy to follow. Assembly was minimal ....... two wheels and two leg supports. Set up was easy and straight forward with no questions. I'll be using this generator with a transfer switch connecting to my electrical panel. The push button start is definitely a tremendous feature. This generator is ideal for my situation and am very satisfied with my decision to purchase it over other generators I was considering.

Review from westinghouse.com
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