Skip to Main Content
Sams Club
Sams Club
Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

Member photos

  • +55 images
Sort by |
Showing 3,251-3,260 of 25,583 reviews
Sep 27, 2024
TG2024
5 out of 5 stars review

Great! First Timer

I bought this since we do live in Florida and have power outages due to storms. This is my first time ever having a generator so I was hesitant/nervous on what to do. Instructions for this are clear and set up was easy. Glad I made the purchase to have an extra layer of protection in case of storms. Very easy to use.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jan 16, 2022
Joe999
3 out of 5 stars review

Good with propane.

This is powerful for the price. Well built. Good quality. Starts easy with propane. Will not cold start with gasoline. I use plus gas but it will not cold start. After running with propane for a half hour, I can turm it off , switch to gas and then it starts. Assembly was easy. Also the gas gauge does not show any level. Even so I purchased a second one for my son. Same issue with no cold start using gasoline. But the power and price for propane is good.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jan 11, 2024
Manning
5 out of 5 stars review

Very Impressed

I just got my generator permanently connected to by home, so I haven't had a chance to just it during a power outage. But I am very impressed with the additional features that came on my Westinghouse generator. I will most likely get to try it out this week since colder than normal weather is predicted with below freezing temperatures.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Dec 29, 2021
jrod088
5 out of 5 stars review

Easy Assembly

I just received this generator and was pleased with all items supplied by the manufacturer. Good owners manual and clear instructions on everything but the oil level check. going to call customer service before operating just to be safe. Manual says not to screw in the fill cap to check oil level but the online manual says to screw in to get oil level. I put in the supplied oil and found it was not enough even with screwing in the oil cap. I'm sure this is something customer service can clear up quickly

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Nov 3, 2021
Tom the train
5 out of 5 stars review

Heavy duty

Unboxed, assembled, and running in 30 minutes. I was impressed with the substantial construction of the generator. Nothing flimsy here. Only running on propane right now. Will only use gasoline in the event of an extended power outage. Remote start is an option not available for many other generators. I’m very satisfied. I believe it will basically power my home if need be.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
May 29, 2021
Hefe
5 out of 5 stars review

So far so good...

Easy assembly, started right up on unleaded. Bought as a backup home generator, ran for 2 hours no load and no issues so far. Seems like great quality. I would suggest running for 4-5 hours under load and then changing the oil to a higher quality full synthetic motor oil. I may be paranoid, but I don't trust the generic conventional oil that was sent with it.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Nov 20, 2020
Power on the Hill
5 out of 5 stars review

Love Dual Fuel

I bought this a month ago and did not receive it for at least two weeks. When it arrived I was pleased with the crating and ease of delivery and moving to a location for assembly. Assembly instructions were easy to follow and I put it together easily. It is heavy so, make sure to use good safety practices. I did a test run on fuel mode and it started after the third try. The push button start and the FOB worked very well. After two weeks I ran it again and it started up easily. I plugged it into my 30 amp house connection and it powered my house without hesitation. I will be testing the propane connection next.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jun 30, 2024
Zebra86
5 out of 5 stars review

Dual fuel generator

My bride bought this for us as replacement for a Durimax that never really worked. Westinghouse generator was easy to set up, starts easily. Easy to switch fuel source. No concern when next hurricane visits South Texas, we are ready. We can run almost every device in house including AC. Excellent priduct

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jul 7, 2023
nomaddh
3 out of 5 stars review

1month use, feet fell off, battery switch failed

used 1 month. Feet keep falling off. foam on handle is nearly falling off. Battery switch stopped working. Warranty contact is faulty (they do not respond in a timely manner, been over a week with no communication after a ticket was created). CO sensor keeps shutting machine down when running outdoors.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eCommerce

Hello, thank you for your purchase, we are truly sorry that your generator has not held up and will not start! Thank you for reaching out to our support team we are sorry that you have not gotten the help you deserve! Please reach out to us at westinghousevip@wpowereq.com and we will happily escalate your case! Thank you and we look forward to hearing from you.

Oct 14, 2024
DiPi
5 out of 5 stars review

Ease of Set-Up

I bought this for use during hurricane-induced power outages in Louisiana. Had our first trial after Hurricane Francene hit, but did not have time to have an electrician set-up a 50 amp hook-up to the whole house. Used it only for less than 24 hours with only power cords to refrigerators and a freezer. Worked fine. Since then have had a trial test with a 50 amp cord to the house main breaker, after electricians installed an interlock with an additional 125 amp breaker. This generator successfully power all 20 amp systems along with one of the two house air conditioners. Very pleased with these results.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100