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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.9K ratings25.8K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,115)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

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Showing 2,531-2,540 of 25,805 reviews
Sep 16, 2019
Reviewer name: SoggyDollars
4 out of 5 stars
4 out of 5 stars review

Reviewing without operating the equipment

I just took this out of the box and put it together. I am giving it 4 stars without even running it one time. I did notice the included oil does not fill the oil reserve past the low indicator. I purchased such a large generator to hook up to a transfer switch and believe the dual fuel option is a necessity in Florida. I am in the process of reading through the manual to ensure longevity of the generator which seems easy enough to maintain. I am a bit leery of switching between propane and gas as I have read several reviews that included this issue. I am also interested in how the remote start will function. This may be a lemon so take my review as you wish.

Review from westinghouse.com
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Dec 26, 2019
Reviewer name: david137
4 out of 5 stars
4 out of 5 stars review

Assembly was easy. But after that, Not so much

The item was very well packed and arrived in good condition. The instructions for assembly were clear and assembly was easy. The manual should be updated as to battery connection. The terminals were already installed, all I had to do was connect the polarized plug to connect the battery instead of screw the leads on the battery. That was great. After that, the manual falls short. The assembly instructions stop on page 13, and goes right into the features. There is no mention of adding oil until you get to page 20 which refers you to "See Checking Engine Oil." without a page reference. So I have to search for that in the Table of Contents and go to maintenance section on page 26. Now I have to go back to page 20 and start again. I thought that the setup and preparation for initial operation instructions were too scattered throughout the manual and sometime incomplete For example, on page 22 under Operation, paragraph 3 says "Make sure the circuit breakers are properly set (see Figure 8)." OK, but figure 8 shows the circuit breakers in both the Operating and Tripped position, and doesn't say which is "proper" for starting. Now I know the breakers need to be in the operating position to provide power, but do I want them tripped for startup? I would have liked to see more of an initial setup that walks you straight through all the items needed to check, fill, or service to be ready to start. Very much like a Quick Start guide. Then go into the Before Starting the Generator section which outlines the ventilation, location, grounding requirements, power cord size, etc. I would also like to see a fluid specification chart that tells me the gasoline requirements/capacity as well as the engine oil type and capacity. All on one page or in one paragraph in the initial setup section I proposed.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Oct 28, 2024
Reviewer name: randy11
5 out of 5 stars
5 out of 5 stars review

Great generator with the features I wanted

I haven’t had this generator long but so far I am well pleased. The small amount of assembly, connecting the battery and putting the oil in was easy. It started almost immediately after pushing the start button. I tried the key fob and it worked great. I ran off propane and it ran well, I haven’t tried gas yet but I’m sure it will run fine. I am very impressed so far.

Review from westinghouse.com
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Dec 18, 2021
Reviewer name: David from PA
5 out of 5 stars
5 out of 5 stars review

Perfect for my needs

I wanted a portable that could run my whole house, even the AC if need be. While this unit can't run everything simultaneously, it can run everything I need it too, even my HVAC if I have my other heavy hitting circuits on standby. It arrived just in time for winter, and I no longer worry about prolonged power outages, especially since we have a well.

Review from westinghouse.com
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Sep 17, 2020
Reviewer name: THI99
5 out of 5 stars
5 out of 5 stars review

Great Features!

This is a terrific generator with a lot of power to keep my house running during a storm. I love how it can use both gas and propane, and it's very easy to switch between the two. It also has a remote start, so I can stay safely in the house to turn it on! It's not as heavy as I thought, and is easy to roll with the 2 large wheels. I highly recommend this generator.

Review from westinghouse.com
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Jul 21, 2021
Reviewer name: CoastalNCguy
5 out of 5 stars
5 out of 5 stars review

Well made generator

I had to wait 8 months for this to be in stock, and I am glad I did. The generator is well engineered. It ships with a battery, charger, oil, wheels and an lp hose. After set up and a charge it cranked immediately. All the features you need are there including an hour meter. Remote start is another great feature.

Review from westinghouse.com
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Feb 4, 2023
Reviewer name: Joe938
4 out of 5 stars
4 out of 5 stars review

Seems solid so far, a couple issues

Shipping was painless. Dropped off at my door. Only negatives were that the frame was scratched on the bottom from the cardboard coming apart and the generator getting dragged across the floor somewhere. Also, one of the holes that the wheel axle threads through had a small metal stub that made it impossible to slide the axle through. It took a bit of filing, but I removed it and it's fine. Generator seems good, not great, quality so far. Started right up and runs fine. Happy with my purchase.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Aug 21, 2024
Reviewer name: Marky-Mark
5 out of 5 stars
5 out of 5 stars review

Simple to use

Just bought this generator. It is simple to get started and it is easy to move around. Big solid wheels make is seem light. We have it hooked up into a separate electrical box with an outlet outside the house. Connects easily with a 15’ plug. I am looking forward to our first power failure (LOL).

Review from westinghouse.com
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Sep 19, 2023
Reviewer name: Sam1955
5 out of 5 stars
5 out of 5 stars review

Instruction book was most helpful.

Power outages seem to be on the increase. We have 3 freezers and 2 refrigerators. One ice storm took out our power for 2 weeks. Power poles were snapped off. Another straight wind storm took out power for the area for 3 weeks. Received this generator in about 10 days. Was able to plumb propane line to generator from 3 500 gallon propane tanks. I then ran a power hookup line to the generator. I tested unit running everything except the central air conditioner. If I need to run air conditioner I would just shut off freezers. Wonderfully engineered and manual is mot helpful. Note: Remember to shut off Utility Company power switch before generating power to your house.

Review from westinghouse.com
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Nov 23, 2020
Reviewer name: Hawkeye67
4 out of 5 stars
4 out of 5 stars review

Finally got one.

Broke down and got this generator after the last storm left us without power for several days. Looks to be a life saver for the next time. Looks like a great generator to keep us powered up. Too bad I can't get the bonus cover as promised for the review. Would have made it 5 stars instead of 4.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100