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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.8K ratings25.6K reviews
  1. 5 stars86% (22.2K)
  2. 4 stars12% (3,097)
  3. 3 stars1% (282)
  4. 2 stars0% (82)
  5. 1 star1% (191)

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Showing 1,931-1,940 of 25,673 reviews
Nov 28, 2021
Snowman1
5 out of 5 stars review

Very Nice Unit!

Just received and assembled. The frame of the unit is very heavy duty with nice welds. Haven’t used it for home yet, but started right up with propane and easily ran my electric drill and circular saw. Tested all 3 starting features (push button, remote, and pull cord) all working perfectly. Going to be very happy I have this when we lose power.

Review from westinghouse.com
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Oct 10, 2020
GAcoast
4 out of 5 stars review

Does what I expected: makes electricity

Purchased in June in anticipation of hurricane season. So far have only 45 minutes of "real" runtime due to a thunderstorm. The AC output is not as "clean" as I would like to be safe for electronics, but that's my fault for not paying attention to specs prior to purchase. I couldn't afford an inverter unit anyhow... . Pros: Keeps up with demand on household circuits selected through the transfer switch, including one A/C system if I'm careful with the order of switching in the pump and air handler. Seems quite fuel-efficient on gasoline; haven't run it for long enough on propane to evaluate. Cons (minor): 1. Wish it charged the starting battery as I'm likely to forget to plug in the wall-wart... might get a batter maintainer to connect directly. 2. Gas gauge on my unit is "sticky" and inaccurate as though the float is bent -- will eventually pull it and check that. 3. Sometimes takes two "start" cycles to fire up; hopefully this will improve as it breaks in.

Review from westinghouse.com
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Jun 30, 2025
Qznate
1 out of 5 stars review

Worked great at unboxing 6 months later no good!

I bought a WGen11500Tfc and a WGen10500Tfc i December for back up generators for my house and my Mother in laws house on my property. I un boxed them,set them in place and tested them, I wad happy with the purchase. I followed the instructions for long term storage in the manual. We recently had a power outage and my generator the 11500 would not start but the 10500 started right up. I have put in a warranty request and I was told to remove the carburetor disassemble it and clean it.I am not a me mechanical person but I did my best. This did not fix the issue. Now I am being told that I need to have the carburetor replaced at my expense even after following the Westinghouse instructions. Ultimately do not count on the Westinghouse "Warranty " they do not seem to back up their product. WISH ME LUCK DURING HURRICANE SEASON!!!

Review from westinghouse.com
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reply from eComm

Hi, Thank you for taking the time to share your experience. We're truly sorry to hear about the trouble you’ve had with your WGen11500TFc, especially during a time when reliable backup power is critical. We completely understand how frustrating this situation must be. At your earliest convenience, please email us at westinghousevip@wpowereq.com with your case number so we can work toward a resolution. Thanks, Sydney, Westinghouse

Oct 28, 2022
RET 21
5 out of 5 stars review

great features

Just received this unit and it is a very nice unit and will provide the necessary power needed to operate the house. Very easy to assemble and to get started the first time I plan on using it in my shop also. very easy to operate and I like the dual fuel feature.

Review from westinghouse.com
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Jun 29, 2023
Chet9276
5 out of 5 stars review

Great product

Very happy with this unit, it runs my whole house with just a switch to transfer from power box to generator. Live in Florida and just with through Hurricane Ian with over 200mph winds lasting over 8 hours. Look out hurricanes you won't be stopping my quality of life living from this year on.

Review from westinghouse.com
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Mar 3, 2025
Clelier
5 out of 5 stars review

Good powerful generator

Purchased this for backup during power shortages. The machine was easy to set up and started right up when I hooked the propane to it. I only ran it for several minutes to check it out and everything looked good on it. It has all the features I needed and now I'm ready for our next power outage

Review from westinghouse.com
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Mar 3, 2022
BR49
5 out of 5 stars review

Quality Product!

I purchased this generator as a standby power source in the event of a power outage. Shipping was fast and product arrived in good condition. Followed initial startup procedures, and generator started as expected using propane as the fuel source. I really like the dual fuel feature. After break-in period I used the generator to power my house, worked great. I would definitely recommend this generator!

Review from westinghouse.com
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Sep 18, 2021
Dave Austin
2 out of 5 stars review

Does the job - but wayyy too loud

I purchased this as a backup for my home. The Good News: I had an electrician wire up a lockout switch for me and I've tested it with the 50 Amp circuit. It works and powers my A/C for a 2 story home. Yay! Also, it starts very nicely both via button and by key fob. Great! The Bad News: This thing is soo loud. My dB meter shows 83 dB at 20 feet. And it's a "mean" sounding 83 dB. I'm a musician and I'm used to sound which is much louder than that. But this 83 dB is painful. Furthermore, that 83 dB was *at idle*. Once I hooked up the generator to my home and the A/C came on, the sound level went up approx. another 10 dB and stayed there. 93 dB at 20 feet?! Think about that carefully. OK so that changed my plans. I thought I'd put the generator between my home and my neighbor's home. But my neighbors are close and I can't do this to them! So I had to create a partial-box to put around the generator to decrease the noise. That was a lot of work, and it's inconvenient. What can I say? This just isn't acceptable in my opinion without some kind of noise abatement. Please understand that I have had a couple generators before and I regularly use generators. This one is so much louder than any of the others. But this one also is more powerful. Another annoyance: The wheels are positioned badly. My 50 Amp plug is a right-angle plug and the cord runs into the wheel. Look at how the 50 Amp plug is postioned and you'll see why. So I have to bend my cord around the wheel, and that puts tension on the plug & receptacle: not good. I wish they'd put the wheels on the other side. In spite of all of that, I'm very happy to have a working solution for future power outages.

Review from westinghouse.com
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Aug 15, 2020
3BearsTardis
5 out of 5 stars review

Easy to use, reliable.

We bought the dual fuel generator (9500df) in March 2020, we have used it twice since purchasing, the first time was for 5 days and the second was for 4 days. The generator ran 24hrs a day and was only shut down for gas and oil changes. I would recommend this generator!

Review from westinghouse.com
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Jun 4, 2022
Douglas69
4 out of 5 stars review

Beast of a Generator

This thing is a beast! I was pleasantly surprised with the quality of this unit. The assembly instructions were clear and to the point. I had the assembly completed and was up and running for the break in period right away. I plugged in a larger commercial fan to help cool the unit while running and wasn’t able to make the generator labor even from full “off” to “full high”.

Review from westinghouse.com
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