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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,090)
  3. 3 stars1% (282)
  4. 2 stars0% (81)
  5. 1 star1% (191)

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Showing 1,841-1,850 of 25,583 reviews
Feb 4, 2024
Coastalcat
5 out of 5 stars review

Easy to setup and get going

Easy to attach wheels and other supports. Added oil (funnel included), connected propane and started unit with an easy pull. Now hoping I never have to use it! Please note that it weighs 255lbs so have help loading into vehicle. In its box it does fit into a Subaru Forester.

Review from westinghouse.com
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Jan 12, 2023
WVMountainBear
3 out of 5 stars review

New generator and a problem from day 1

Bought a brand new Westinghouse WGen9500 and it will not start or run on gasoline. I called and I guess it’s a common problem with their new generators. They said the carburetor is probably gummed up from sitting after being tested. It says on the generator to use fuel stabilizer but they do not follow their own instructions. I asked if they use stabilizer and was told no. So I have to wait for a back ordered carburetor. Or I can return the generator for a refund or exchange. I haven’t fully tried it out to see if I would recommend to a friend so at the moment I’m going to say no. The generator will start and run on propane.

Review from westinghouse.com
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reply from Customer Care

Thank you for the review. If you have any questions or needs, please get in touch with customer support at the number in your manual.

May 22, 2023
Aaron W M
5 out of 5 stars review

Perfect!!

We have been putting off buying a generator for a while. We dealt with 5 to 10 power outages in a years time due to our crazy Kentucky weather. We purchased the Westinghouse generator and it has been phenomenal, an absolute life saver. No more power outages for us. : )

Review from westinghouse.com
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Jul 24, 2022
RGnot3
5 out of 5 stars review

Almost ready to go out of the box

This product surpassed my expectations because of how everything is laid out and how easy it is to set up and get started. The key fob is also nice because I can stop the generator without having to physically go to it. Great product but with confidence.

Review from westinghouse.com
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Mar 11, 2023
Mike83
5 out of 5 stars review

Seems to work well.

Just got the generator. Put the wheel kit on, added the oil and gas. I did let the battery charge over night. It did not want to start after several tries. Tapped on the solenoid mounted on the bottom of the carburetor and it started. Loaded it up with and air compressor. Stopped and started the generator several times, using the remote.

Review from westinghouse.com
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Jan 3, 2022
Michiganboy
5 out of 5 stars review

Great product

I bought this generator in mid-December as a replacement for a smaller unit. It came two weeks ahead of the scheduled date and I was kept fulling informed of when to expect it. Unpacked it, the instructions were clear and easy to follow. The unit is a little heavier than I thought but it rolls around easily on the large rear wheels. The only problem I had is that it wouldn't start. I'm nearly 80 so getting down to tinker with something like this in the cold is a job. I sent the generator to a local small engine shop for starting and a system evaluation. Came back the next day with a clean bill of health. This is something I probably would have done anyway, just for peace of mind. Overall, this seems like an excellent unit with adequate power for our house in a power outage. Everything seems straight forward and well thought out. Time will tell how this unit works out.

Review from westinghouse.com
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Jun 9, 2022
Nebraska
5 out of 5 stars review

Appreciate Dual Fuel Features

Just opened our 9500DF. We use several portable generators during the year. We have used several different brands over the years. Some are better than others. This was a large wattage generator at an affordable price. Shipping was fast and setup was quick and easy. (Just to clarify, we have not put the generator under operational loads yet, but so far everything is good.) Looking forward to using this unit.

Review from westinghouse.com
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Feb 2, 2025
JCsurvival
5 out of 5 stars review

Wonderful Machine

The generator started right up out of the box with some added oil and gasoline of course! I love the auto choke feature and the ability for remote start. I appreciate the monitor/gauge to display power output, this will be very useful. So far it has started every time; this is the most important "feature" for a generator. I am very impressed with the quality of all of the piece, components, and features on this generator.

Review from westinghouse.com
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Aug 26, 2020
rattlers88
5 out of 5 stars review

Very Impressed

Took me about 15 minutes to put the wheels on make all the connections. No problem at all doing if by myself. Put the oil in, hooked it up to propane and it fired right up. I was expecting it to be loud but it wasn't near as loud as my old generator so that was great. I don't know if I'll use the remote but I was very impressed with how far away from the generator I could be and have the remote start and stop it. Overall I'm very pleased.

Review from westinghouse.com
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Aug 15, 2021
Vinny340
4 out of 5 stars review

So far so good

I just received this generator to use as an emergency backup for my home. Once I got it, it was fairly simple to put the wheels on - although it is very heavy to maneuver while doing so. I was able to test it and it started right up after I added oil and connected to propane. Good looking until and well built. Slightly worried about that the power it produces will not be "clean" enough to charge my laptops or power a TV without risk of damage. Time will tell. Overall, happy with the features and love that it's dual fuel.

Review from westinghouse.com
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