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Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars25.7K ratings25.5K reviews
  1. 5 stars86% (22.1K)
  2. 4 stars12% (3,088)
  3. 3 stars1% (281)
  4. 2 stars0% (81)
  5. 1 star1% (191)
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Showing 151-160 of 25,572 reviews
Jan 27, 2026
Jose the mailman
5 out of 5 stars review

The mercedes of generators

Bought this generator for the fact that I was tired of not Habib electric power whenever severe storms rolled by, all i took was one look at this amazingly built machine and i had to get bit! This thing is exactly how I described on the title, THE MERCEDES OF GENERATORS! Look nowhere else, if you want the peace of mind in knowing you will have power to the entire house while running all essential appliances when storms knock out the power grid then take heed and take action!! Thank you westinghouse for this amazing build, this machine is absolutely beautiful and performs just as I thought. Highly recommend!

Review from westinghouse.com
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Jan 31, 2026
Vinny_TN
4 out of 5 stars review

Simple Setup, Easy Operation, Lots of Power

Just bought the generator. Setup was super simple, 4 13 mm bolts & 2 cotter pins was all it took (wrench included). Was 15°, per manual had to hold choke open to get it started. Once it started and the idle smoothed out I released it. I started it using all 3 ways (push button, remote key fob, and pull start) with both fuels. My old portable generator failed so I upgraded to an electric start one and it is great not having to pull start one any more. You have to bend down to read whatever the Info panel is displaying,

Review from westinghouse.com
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Mar 12, 2026
Tim from Worcester
5 out of 5 stars review

Power, size, dual fuel and good price.

Chose the Westinghouse 9500 Dual Fuel generator after looking at ~15 generators. It's small enough that I can leave it near the garage door with enough room to park my car. Powerful enough that I can run most of my house without worrying about overloading. It's pretty loud. It's for emergency backup, so not a problem.

Review from westinghouse.com
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Jan 25, 2026
HOWARD
1 out of 5 stars review

Won't start and no support.

Brand new generator straight from the box. Followed all directions to a tee for setup and start up. Just in time for the coming storm. Nothing. No start up, nothing. I go through all the steps of the manual several times. Still won't start. Call a certified mechanic neighbor to come over. He's going through all the same steps as I did. Nothing just a wah wah,wah, wah, with no start. Pull start and electric start. Nothing on the eve of the storm of the decade. Great product Westinghouse. Its not working brand new out the box. I call the westinghouse support center number. All I get is they are backed up and will get back to me in 3 to 5 days. With an EMAIL! Really, this is your customer service? CONSIDER YOUR CHOICES VERY CAREFULLY ON THIS PRODUCT. I spent 5 hours trying to get this thing to start and missed a day of work in order to find a solution. Its sitting in my garage now. Cold , not starting and waiting for westinghouse to send me an email in 3 to 5 days. I guess me and my family can wait the five days in the cold without power........

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reply from Westinghouse

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team and customer care team to ensure that we are providing the best experience possible. Please contact us at westinghousevip&#64;wpowereq.com and we will escalate your case to ensure you get the help you need. <br /><br />Thank you,<br />Cam - Westinghouse

Jan 23, 2026
MZeek
4 out of 5 stars review

Good design

Worked well right out of the box. Used as a rural house backup generator: 3500 sq.ft., 1 hp well pump, 1/2 hp septic pump and 5 ton heat pump. Handled the electrical loads with some minor dipping of voltage. Used only propane only so far. Opportunities for improvement: 1. Instructions on how to use the battery charger. There is a light on the plug-in charger that is red when charging and turns green when charged. 2. Reroute the battery wiring away from the oil dip stick 3. Relocate the battery so the wheel does not have to be removed for battery replacement 4. Improve muffler/housing to reduce noise

Review from westinghouse.com
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Jan 24, 2026
oldted
5 out of 5 stars review

Good Accessories , ( battery start ) & Dual fuel

I purchased this Generator back on Jan. 12 - 2025 , placed it in my utility building , never opened it until today , ( 01/24/2026 . I was unaware of the Free cover offer until today and I hope that I can still get the free cover. Also, I am aware that any / all warranty items began the day I purchased it . I have not yet assembled and can not evaluate it yet .

Review from westinghouse.com
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Jan 13, 2026
female
5 out of 5 stars review

It worked and is easy

Bought this 6 months ago for random power outages at my home. Unboxed it today and started it up to test it. It worked! Very easy to hook up with propane. Electrician connected it to my main breaker with the interlock system and an electric hook up outside. Easy for anyone to use. The push battery start is so nice. As a woman, it was easy to wheel into my shed for storage. Now I'll just need to figure out how to keep the battery charged or get a small jump starter that I can keep in the garage and have it ready when generator battery needs a charge. I'm only going to be using it 1 or 2 times a year when the power is out so I can't speak yet to how well it operates for extended period of time. Should be big enough for water pump, and my fridge and basement freezer and house lights/outlets, along with other as needed items like hot water heater and dryer. I'm not using it for my AC/Heat system.

Review from westinghouse.com
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Jan 31, 2026
MarshallCustomWeldingLLC
5 out of 5 stars review

Solid workhorse

Purchased in summer of 2022 and have since been beating the crap out of this thing as a power source for my welder. It is now Jan 2026 and just used it today for 3 hours. I also own the 75/9500 model and use as an extra when I need to run 2 welders. Marshall Custom Welding LLC NAVARRE, FL.

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Jan 17, 2026
Choctawman
5 out of 5 stars review

Wow

I purchased one gen from another source and had problems with it starting. I researched and found this unit. Loved the duel fuel. After receiving added oil hooked it up to Propane and it the starter button off she went. I live at 6500ft so I bought high altitude kit after. Had to use generator for power outage before installing kit and it worked great ran for 8 hrs no problem. Received kit, they changed number of kit so had to call twice to get the correct part number. Looked up Youtube video on installing and installed kit very easy to do. After hitting start button fired right up. Going to install transfer switch to make it whole house. Very pleased worked just as advertised and did a great job

Review from westinghouse.com
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Jul 20, 2025
Judy
5 out of 5 stars review

Verified Purchase

Like everything

Review from walmart.com
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