Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for 12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start for
12500/9500–Watt Westinghouse Dual Fuel Portable Generator + Remote Electric Start
4.8 out of 5 stars
stars
25.9K ratings25.7K reviews
  1. 5 stars86% (22.3K)
  2. 4 stars12% (3,112)
  3. 3 stars1% (286)
  4. 2 stars0% (83)
  5. 1 star1% (192)

Member photos

  • +105 images
Sort by |
Showing 1,521-1,530 of 25,797 reviews
Jan 19, 2022
Reviewer name: PreppedInTexas
3 out of 5 stars
3 out of 5 stars review

Nice features, but would not start.

Bought the generator based on features and size, received it nicely deleivered (it is heavy!). It sat for a couple of months before starting it, so put in gasoline and all the other setup instructions, and it would not start. Hooking up a propane tank, it started right up. Getting customer service to help, they walked me through some things to test/try, and further action/service will be needed. The only advice I can give at this time is to run some gasoline through it as soon as you get it, to remove any residual gas that may have been used to test-run the engine before shipping. Looking forward to getting it running on gasoline as well propane!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Oct 2, 2024
Reviewer name: TPStan
5 out of 5 stars
5 out of 5 stars review

Outstanding Generator

I bought this to run just my well pump in an emergency. However an electrician friend showed us that this generator was sufficient to run all my refrigeration and light as well as the pump. Our recent storm left us without power for three full days. The generator was easy to set up and get us to a level of comfort.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Nov 10, 2024
Reviewer name: dave331mon
5 out of 5 stars
5 out of 5 stars review

Great value

I was comparing other manufacturers and the Westinghouse model fits our need for a back up power source and has a good price point. The safety features on this model are also a plus. I would recommend this product because of the value and durability.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jun 14, 2024
Reviewer name: Nkjest
5 out of 5 stars
5 out of 5 stars review

Great Expectations Met

Arrived over two weeks before it was scheduled. Took no time to set up and test run. Has everything I had hoped for in a portable generator. I live in an area where our power grid often goes out. Thank you Westinghouse for such an outstanding product.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Oct 9, 2021
Reviewer name: Keller Prepared
5 out of 5 stars
5 out of 5 stars review

Great Power, Easy Setup!

This morning I unpackaged, assembled and test ran the generator. Set-up was super easy and the instructions were clear and easy to follow. After installing the feet and wheels, I added the provided oil, connected the unit to a propane tank and connected the battery. The unit fired up perfectly and easily every time with the electric start button and key fob. Power output worked and I tested the load on power tools, lights and a hairdryer. No issues. Will install electrical plug-in for my panel with an interlock next week. Ready for the Texas storms.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
May 19, 2024
Reviewer name: Maraya08
5 out of 5 stars
5 out of 5 stars review

Excellent product

First time buyer of a generator and I am very happy with my purchase. I thought it would be hard to use but surprisingly it's not. Easy instructions for assembly. Everything you need is included. Also, I love the auto start...there is no need for me to walk outside to turn it on/off. Highly recommended!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Sep 30, 2022
Reviewer name: Mountain Fiefdom
5 out of 5 stars
5 out of 5 stars review

Power right out of the box!!!!

Bought this unit to serve as a backup to our rural mountain house. Right out of the box, with less than 5 minutes assembly time, I connected it to a fuel source and it started right up! Time will tell, but with the Westinghouse name, I have all the confidence that it will serve our needs with ease.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jan 2, 2025
Reviewer name: Seminole_67
5 out of 5 stars
5 out of 5 stars review

Excellent Gen

I brought this because of the recent hurricane we had which left my family without pwr for three weeks. Never again. After much research and talking with friend that have generators, I settled on this one. Eventually wanting to do the manuel generator switch, this would provide plenty of pwr for our home.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Aug 16, 2020
Reviewer name: Slugger 06
5 out of 5 stars
5 out of 5 stars review

Everything we need and more

Looked at many generators. Living on the gulf coast of Flordia we needed a good powerful one. This 9500 has everything we need. Set up a breeze with very easy to understand directions. Got it delivered at noon unpacked and had it running by 1:30. First generator we ever owned and looks like we got a good one.

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
Jun 21, 2024
Reviewer name: Juan75052
1 out of 5 stars
1 out of 5 stars review

Did not work!!

I bought this generator a little over a month ago, power went out in my moms house attempted to use it for the first time and motor was locked, power cord did not let me pull it, as well as the push to start option did not work. Followed all instructions of manual. Been trying to use the warranty for over a month but still have not been assisted with getting generator fix/replaced!

Review from westinghouse.com
Helpful?3OEDIAF4FDP313589459100
reply from eComm

Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need. Thank you, Zach - Westinghouse