Absolutely love Sam's Club cakes. Great quality cake at an amazing price. The cake stays moist for several days, even unrefrigerated. Just keep in a cool spot in your kitchen. My folks love icing. Sam's Club always delivers with just the right amount of icing😊 You will not be disappointed. My only negative is I wished there were a few more color choices with the custom cakes.

Good cake. Pretty. Had trouble ordering online. Do not like smaller number of letters allowed on cake that the decorator has no control of. Must order online. Not as many choices for frosting colors. No cookie cake or quarter sheet anymore. Not happy about these changes after buying cakes here for a long time. Sam’s used to be more concerned with member satisfaction.

I do not like that I am limited to only 4 color options if I select one of the decorative option (roses or balloons). I should be able to choose or substitute any colors for the cake that I would like. It is convenient to be able to place the order on the app but defeats the purpose if I can't have the cake the way that I want it. Even a note section would be helpful if i am able to note in there of the colors that I want.

The cake itself was beautiful and delicious! Here is the problem!!! There is not enough space to put exactly what I wanted on the cake and you can't order in store. I wanted a SMALL emblem of the Air Force on the cake and a larger Congratulations on your Retirement lettering. The emblem took up most of the space on the cake! Please, Please increase the amount of characters you can put when giving directions on what we want on the cake.

I used to love Sam's club cakes, but must admit, they're not as good as they used to be. The cake was not as moist and the chocolate buttercream was not as good as the vanilla cream. It's still a good value but not as good as it used to be. For the first time, we actually had too much leftover.

The cake looked beautiful and was a marble cake as requested. However, the chocolate buttercreme frosting was very mediocre. It tasted waxy. It was not "good." No one at the party commented that the cake was tasty, as they always did in the past. Either this was not buttercreme, they cheapened the recipe, or it was a bad batch.

Cake flavor was on point as always. The decorating though was seriously lacking. The cake was white icing with teal trim. The writing on the cake was then also in white. So as you can guess white on white could not really be seen and looked ridiculous. Picked up on my way to granddaughter’s 4th bday, names were mixed up on the orders they had my name on cake and my husbands name on cupcakes. I did not have time when picking up to see if it could be fixed.

I don’t like having to order online. There aren’t enough options to make it truly customizable. I couldn’t put any decorations on the cake because none of the options fit the color scheme I needed. The writing on the cake was not good. I used to get all my cakes from Sam’s and will now be going elsewhere.

I was so disappointed when I picked up this cake. Because I placed the order online and I wasn't sure if it was correct so I went to the store. Spoke directly to the bakery. And they still messed it up. White frosting with white writing. Frosting should have been Chocolate

So first I would love to start off by saying I had called the store to see if there was any other color options and they told me to visit the store we can add more options in person. Okay so I show up and they look at me like I’m stupid and tell me the only options I have are online. Fine. I choose my options online and I choose one of the two color schemes (not my favorite but it will do) I go to pickup my cake day of my daughters birthday party and the cake is completely white not a single drop off color on the whole entire cake. Just white. At this point there is not enough time to re order or complain because my daughter’s birthday party was literally an hour away from starting. Disappointed in the rude customer service they displayed toward me and mega disappointed that even after I did what they said and ordered online my cake was messed up somehow and no one seemed to give a crap. Will not be using this bakery again.