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Sams Club
Sams Club
Customer reviews for Custom Half Sheet Cake for
Custom Half Sheet Cake
4.5 out of 5 stars
stars4,029 ratings1,450 reviews
  1. 5 stars79% (3,192)
  2. 4 stars7% (262)
  3. 3 stars5% (189)
  4. 2 stars4% (146)
  5. 1 star6% (240)

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Showing 21-30 of 1,450 reviews
Oct 14, 2025
Katherine D
3 out of 5 stars review

Verified Purchase

Misspelled name

Believe all the reviews that specified misspelled names on cakes. My order was for Ellen, but the cake said Allen. Luckily I had taken a picture of the mock-up of the cake, which clearly said Ellen. I waited at least 45 minutes while 3 people in the bakery tried to fix the spelling. Since it was white frosting with chocolate writing, the mistake was clearly visible after being corrected. The good news was that they credited the cost of the cake to my account. The cake itself was good and very pretty (except for the mess of the name).

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Jul 9, 2025
Koller
1 out of 5 stars review

Verified Purchase

I DO NOT RECOMMEND SAM’S CAKES

I will not but another cake from Sam’s. The last few years our cakes have been messed up. This year it was so bad they gave it to us free because they couldn’t remake it in time. They didn’t have it decorated the way we ordered it. The icing they used for the writing was running all over the cake. The icing for the border was also running all over. The cake looked horrible and they were actually going to sell it like that. We didn’t realize it until we got in line to pay. We had to take it to the service desk. They were going to have it remade but of course there was no decorator there at 1:00. They ended up just giving us the cake. We ended up throwing the majority of it away because it didn’t even taste good. I wish I could say this was the first time we’ve had issues with their cakes but this has happened the last several years, but this will be the absolute last time never again.

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Apr 17, 2024
Shannon
1 out of 5 stars review

Verified Purchase

What you order isn’t what you get

Our Sam’s Club went to online ordering for cakes. Design choices are very limited but ordered a cake and chose a design on their website that was an option. When the cake was picked up, the design wasn’t even close to the design that we chose. After speaking to an employee in the bakery, her response was we can scrape the frosting off and redo it. We didn't choose to do that because if they couldn’t decorate it correctly the first time, we couldn’t imagine what the cake would look like after having the frosting scraped off. We were celebrating two birthdays that day and taking this cake to the party was absolutely embarrassing. Since Sam’s Club has gone to this online ordering, we will now have to get our cakes elsewhere. So sad as we have been using them for years.

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Oct 12, 2025
PJ
5 out of 5 stars review

Verified Purchase

Fabulous cake from the bakery!

I ordered a marble cake with chocolate whipped frosting and balloons for an engagement party for my daughter and her fiancé. Everyone and I mean everyone complimented how delicious the cake was and where did I get it. The price is reasonable and the cake is fantastic. Very moist. Not too much frosting, but just enough. It was a big hit.

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Oct 15, 2025
SZ
1 out of 5 stars review

Verified Purchase

Disappointed

The cake was dry. The order online only is horrible. You can not change a color of a rose or add sprinkles as that is altering the cake. I had the best luck with Sam's cakes before it went to online only ordering. I ordered 2 cakes. Neither were what I ordered as far as colors. They just aren't the quality that once were!

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Mar 14, 2024
Julie
2 out of 5 stars review

Verified Purchase

Birthday Cake 😭😂

Cake flavor was on point as always. The decorating though was seriously lacking. The cake was white icing with teal trim. The writing on the cake was then also in white. So as you can guess white on white could not really be seen and looked ridiculous. Picked up on my way to granddaughter’s 4th bday, names were mixed up on the orders they had my name on cake and my husbands name on cupcakes. I did not have time when picking up to see if it could be fixed.

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Mar 29, 2024
Maggie
1 out of 5 stars review

Verified Purchase

80th birthday cake

I have had many cakes from Sans Club over the years. I am very unhappy with the computer options and ordering of the cake. Also there was a huge bubble under the frosting (not the cake) and we didn't notice it until we were home. We tried to fix it but it was quite the eye sore. Please go back to the way it use to be. When you could call in the order and talk to a person.

Helpful?570VQY2K9AMO13581873560
reply from Member's Mark Team

We regret to learn you were informed we only take online orders, Maggie. You can order our delicious custom cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club. Thank you for the feedback.

May 6, 2025
sthrnbelle3
2 out of 5 stars review

Verified Purchase

Not prepared as ordered

This cake was not decorated per the instructions. It was supposed to have dots around the border and had shells. The writing was so bad I could've done a better job myself. We also asked for some exclamation points and they weren't there. This cake seemed like a rush job even though we ordered it days in advance. We have purchased beautiful cakes from Sam's in the past but this was a total let down. As with most cake purchases, it was for a special event - a retirement. Very disappointed to present this cake to the man who retired.

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Apr 29, 2025
JL
2 out of 5 stars review

Verified Purchase

Not really customizable

I don’t like having to order online. There aren’t enough options to make it truly customizable. I couldn’t put any decorations on the cake because none of the options fit the color scheme I needed. The writing on the cake was not good. I used to get all my cakes from Sam’s and will now be going elsewhere.

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Feb 10, 2025
Justamom
4 out of 5 stars review

Verified Purchase

Not happy about all negative changes at the bakery

Good cake. Pretty. Had trouble ordering online. Do not like smaller number of letters allowed on cake that the decorator has no control of. Must order online. Not as many choices for frosting colors. No cookie cake or quarter sheet anymore. Not happy about these changes after buying cakes here for a long time. Sam’s used to be more concerned with member satisfaction.

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