Believe all the reviews that specified misspelled names on cakes. My order was for Ellen, but the cake said Allen. Luckily I had taken a picture of the mock-up of the cake, which clearly said Ellen. I waited at least 45 minutes while 3 people in the bakery tried to fix the spelling. Since it was white frosting with chocolate writing, the mistake was clearly visible after being corrected. The good news was that they credited the cost of the cake to my account. The cake itself was good and very pretty (except for the mess of the name).

I will not but another cake from Sam’s. The last few years our cakes have been messed up. This year it was so bad they gave it to us free because they couldn’t remake it in time. They didn’t have it decorated the way we ordered it. The icing they used for the writing was running all over the cake. The icing for the border was also running all over. The cake looked horrible and they were actually going to sell it like that. We didn’t realize it until we got in line to pay. We had to take it to the service desk. They were going to have it remade but of course there was no decorator there at 1:00. They ended up just giving us the cake. We ended up throwing the majority of it away because it didn’t even taste good. I wish I could say this was the first time we’ve had issues with their cakes but this has happened the last several years, but this will be the absolute last time never again.

Our Sam’s Club went to online ordering for cakes. Design choices are very limited but ordered a cake and chose a design on their website that was an option. When the cake was picked up, the design wasn’t even close to the design that we chose. After speaking to an employee in the bakery, her response was we can scrape the frosting off and redo it. We didn't choose to do that because if they couldn’t decorate it correctly the first time, we couldn’t imagine what the cake would look like after having the frosting scraped off. We were celebrating two birthdays that day and taking this cake to the party was absolutely embarrassing. Since Sam’s Club has gone to this online ordering, we will now have to get our cakes elsewhere. So sad as we have been using them for years.

I ordered a marble cake with chocolate whipped frosting and balloons for an engagement party for my daughter and her fiancé. Everyone and I mean everyone complimented how delicious the cake was and where did I get it. The price is reasonable and the cake is fantastic. Very moist. Not too much frosting, but just enough. It was a big hit.

The cake was dry. The order online only is horrible. You can not change a color of a rose or add sprinkles as that is altering the cake. I had the best luck with Sam's cakes before it went to online only ordering. I ordered 2 cakes. Neither were what I ordered as far as colors. They just aren't the quality that once were!

Cake flavor was on point as always. The decorating though was seriously lacking. The cake was white icing with teal trim. The writing on the cake was then also in white. So as you can guess white on white could not really be seen and looked ridiculous. Picked up on my way to granddaughter’s 4th bday, names were mixed up on the orders they had my name on cake and my husbands name on cupcakes. I did not have time when picking up to see if it could be fixed.

I have had many cakes from Sans Club over the years. I am very unhappy with the computer options and ordering of the cake. Also there was a huge bubble under the frosting (not the cake) and we didn't notice it until we were home. We tried to fix it but it was quite the eye sore. Please go back to the way it use to be. When you could call in the order and talk to a person.

This cake was not decorated per the instructions. It was supposed to have dots around the border and had shells. The writing was so bad I could've done a better job myself. We also asked for some exclamation points and they weren't there. This cake seemed like a rush job even though we ordered it days in advance. We have purchased beautiful cakes from Sam's in the past but this was a total let down. As with most cake purchases, it was for a special event - a retirement. Very disappointed to present this cake to the man who retired.

I don’t like having to order online. There aren’t enough options to make it truly customizable. I couldn’t put any decorations on the cake because none of the options fit the color scheme I needed. The writing on the cake was not good. I used to get all my cakes from Sam’s and will now be going elsewhere.

Good cake. Pretty. Had trouble ordering online. Do not like smaller number of letters allowed on cake that the decorator has no control of. Must order online. Not as many choices for frosting colors. No cookie cake or quarter sheet anymore. Not happy about these changes after buying cakes here for a long time. Sam’s used to be more concerned with member satisfaction.