Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you find the UZ355H to bee heavy and bulky. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Hello, We really appreciate you sharing your thoughts with us! We're sorry to learn that your experience with the Shark Pet Pro hasn't met your expectations. Rest assured, we will pass your feedback along to the appropriate teams for future improvements. If you require any assistance with your product, feel free to contact our team at 1-855-427-5127.Kind regards, Shark Clean

Hi Mj, Thank you for taking the time to share your experience with the Shark Pet Pro Cordless Stick Vacuum. We're sorry to hear that the power and battery life didn't meet your expectations. We understand how important strong performance and extended runtime are, especially when choosing a cordless option. Your feedback is appreciated and will be shared with our product team as we continue to refine our cordless designs. If you'd like to explore models with longer battery life or stronger suction, or if you'd like assistance optimizing your current vacuum’s performance, our Customer Care team is here to help at 1-855-427-5127. Kind regards, Shark Clean

Hi Mushie, Thank you for sharing your feedback about the Shark Pet Pro Cordless Stick Vacuum with MultiFLEX. We’re sorry to hear that the vacuum felt heavy and challenging to maneuver, especially for an elderly person. While this model is designed to provide strong performance and flexibility, we understand that ease of use is crucial. If you’re looking for a lighter option, we’d be happy to help you explore alternative models that may better suit your needs. Please feel free to contact us at 1-855-427-5127 for personalized recommendations or assistance. We appreciate your feedback and the opportunity to assist. Kind regards, Shark Clean Team

Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.Kind regards,Shark Clean

Hello Tara, we're sorry to hear about your experience with the Pet Pro. We understand how frustrating it is when a vacuum's performance declines and the battery stops holding a charge after only a few months of use. This is not the experience we want for our customers. Please contact Shark Customer Service, as we'd like the opportunity to assist with troubleshooting and review available warranty support options. You can reach us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET. Kind Regards, Shark Home