Hi Teresa, I’m really sorry to hear the battery on your UZ352 didn’t last as expected I can understand how frustrating that must be. Thank you for your feedback. We’re disappointed to hear about your experience with your UZ352. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET.<br />Best Regards,<br />Shark Clean

Hello Denise,<br />Thank you for your review. We&#39;re disappointed to hear that, while you were happy with the cleaning performance and enjoyed the flex feature, the battery design did not meet your expectations. We understand how frustrating it can be to discover that a product doesn&#39;t have a replaceable battery when that is an important feature for you. <br />For further assistance with your return options, we recommend contacting our support team at 1-855-427-5127. Our customer service agents are available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

Hi Eugene,<br /><br />Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Pet Pro doesn’t meet your expectations, especially after having a positive experience with a similar model in the past. We appreciate you letting us know.<br />We’ll be sure to share your feedback with our team for review.<br /><br />Kind regards,<br />Shark Home