Hi Samantha, Thank you for your feedback. We’re disappointed to hear about your Pet Pro's suction not performing the way you expected and making cleaning more challenging. We understand how frustrating this must be, and we appreciate you taking the time to share this with us. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance regarding the low suction, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you. Kind Regards, Shark Home

Hello Sandy, Thank you for taking the time to leave a review. We're so sorry to hear that the MultiFLEX didn’t meet your expectations. The vacuum offers up to 40 minutes of runtime (measured at hand vac in standard mode). We recommend fully charging the battery before first use, as it typically arrives at around 30% charge out of the box. If you're experiencing unusually short runtime with your MultiFLEX vacuum, we kindly invite you to contact our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hello, We really appreciate you sharing your thoughts with us! We're sorry to learn that your experience with the Shark Pet Pro hasn't met your expectations. Rest assured, we will pass your feedback along to the appropriate teams for future improvements. If you require any assistance with your product, feel free to contact our team at 1-855-427-5127.Kind regards, Shark Clean

Hi Mushie, Thank you for sharing your feedback about the Shark Pet Pro Cordless Stick Vacuum with MultiFLEX. We’re sorry to hear that the vacuum felt heavy and challenging to maneuver, especially for an elderly person. While this model is designed to provide strong performance and flexibility, we understand that ease of use is crucial. If you’re looking for a lighter option, we’d be happy to help you explore alternative models that may better suit your needs. Please feel free to contact us at 1-855-427-5127 for personalized recommendations or assistance. We appreciate your feedback and the opportunity to assist. Kind regards, Shark Clean Team

Hi Lori, Thank you for sharing your feedback on the Shark Pet Pro Cordless Stick Vacuum. We’re happy to hear you’re enjoying the vacuum’s performance and lightweight design. We understand that ease of emptying the canister is important, and we appreciate you letting us know this part of the experience could be improved. Your comments will be shared with our product team for consideration in future designs. If you’d like, we can walk you through some tips to make emptying the canister quicker and more convenient. Please don’t hesitate to contact us at 1-855-427-5127. Kind regards, Shark Clean

Hi Mj, Thank you for taking the time to share your experience with the Shark Pet Pro Cordless Stick Vacuum. We're sorry to hear that the power and battery life didn't meet your expectations. We understand how important strong performance and extended runtime are, especially when choosing a cordless option. Your feedback is appreciated and will be shared with our product team as we continue to refine our cordless designs. If you'd like to explore models with longer battery life or stronger suction, or if you'd like assistance optimizing your current vacuum’s performance, our Customer Care team is here to help at 1-855-427-5127. Kind regards, Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you find the UZ355H to bee heavy and bulky. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Hello there, Thank you for sharing your feedback. We're truly sorry to hear that the Shark Pet Pro vacuum didn't meet your expectations. We understand the frustration when the battery life doesn't align with your needs, especially when you're unable to effectively complete your cleaning tasks. You deserve a reliable vacuum, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Home