Customer reviews for Shark Pet Pro Cordless Stick Vacuum with PowerFins and MultiFLEX forMember photos
Good vacuum, awful battery
Very good vacuum in terms of power, ease of use,and picking up hair from carpet etc. Terrible battery life. 40-60 minutes to charge to full, but the longest I've had the battery last is nine minutes on the lowest setting. You won't be able to vacuum even a small house in one day because it would need 5 or 6 charges.
Thank you for dedicating the time to write a review. We sincerely apologize to learn that you are not satisfied with your Shark UZ355H. We will definitely pass along your feedback to the appropriate teams for future product consideration. If you require assistance with your item, feel free to contact our team via phone at 1-855-427-5127.Best regards.Shark Clean
Disappointed
Was so expecting so much more from Shark, not worth the money . We have two cats, says it is for pets , it doesn’t pick up litter hardly at all that they kick out of the box. Very disappointing . My old brand Tineco was 10 times better with suction. My husband accidentally broke it . Should have gone back with that brand!
Hello Ginger, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating it must be that your vacuum hardly picks up the litter your two cats kick out of the box. We’re truly sorry to hear this and would like to look into the suction issues you described to see what’s causing the poor performance. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Helicopter taking off LOUD
LOUD as it can be. Heavy to be a stick vacuum however it does vacuum very good. The canister is small which is irritating. If they could fix the darn motor where it didn’t sound like a helicopter was taking off and maybe lighten the weight of it I’d be happy to keep it. Love that it folds but not enough to keep the noise maker. Really disappointed.
Hi Dee,Thank you for your feedback. We’re disappointed to hear about your Pet Pro since the unit’s noise level and weight made day-to-day use difficult, even though the cleaning performance was strong. We understand how frustrating this can be, and we appreciate you sharing these details with us. This isn’t our usual standard, and we’d like the opportunity to make this right. Your feedback will be relayed to our internal team as we continue working to improve the experience and design of future models. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.Kind Regards,Shark Home
much b etrer than our bogger Hoover pet vacuum
I was skeptical being a batrery motor, but we finished vaccuming with our hoover than we went over it with the shark. The picture is just the extra fur that the hoover left behind and the shark picked up. The carpet looks almost as clean as when we carpet clean it. I am impressed. I just wished the battery lasted longer.
Battery NOT removable
I have owned many Shark products before, including the last model of this vacuum. I would give it 5 stars, but I was disappointed to find out this does NOT have a detachable battery. If it was in the description, it was neatly tucked away and not easy to find. For the price it is fine, but with my previous Shark I always purchased a back up battery to be able to finish the job all at one time. For now this will do. Still looks like I will be looking for a long term replacement in the future.
Hi there, Thank you for your feedback. We appreciate you sharing your experience and understand your concerns about the battery. For clarification, the Pet Pro Cordless does include a detachable battery, which is located on the handheld portion of the unit. If you need assistance locating or removing it, please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to help. Kind Regards, Shark Home
You'll be reaching for this often
This little vacuum is so powerful and easy to use. I just had surgery and was told I can't vacuum for three months, but this thing is so light and effortless. I can quickly clean up the kitchen mess after cooking and it just feels like pushing air. I love it! The big heavy vacuum cleaner now has a spot at the very back of the coat closet.
If you want to be disappointed this is the one
I spent a lot of time reading about vacuums and watching reviews. I thought this one was a a great one however I ordered it today and was very disappointed. My dogs kill toys constantly and shed. My knees and back are so painful it's really hard for me to keep up with it. I thought this was a great idea until I put it to use. I still swept before and the few pieces of fuzz around the house were just pushed around.. If I was lucky to actually get it to suck it up those small little fuzz balls it literally hid it under the head so when I picked it up I was really disappointed. I also tried using it on our entry flat door rug that has very fine rocks from winter salt/sand we use, well it spit them out. I then was like okay at least it is a no mess dump. WRONG. The pet hair it did manage to take in made it stuck and I still had to use my hands to physically take the stuff out of the canister. 0/5 stars I don't recommend unless you want to be disappointed! I will be getting a CORDED shark with duo clean fins instead to help pick up hair. The worst part is I have to tell my husband he was right this definitely isn't the one. Lol
Hi Samantha, Thank you for your feedback. We’re disappointed to hear about your Pet Pro's suction not performing the way you expected and making cleaning more challenging. We understand how frustrating this must be, and we appreciate you taking the time to share this with us. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance regarding the low suction, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you. Kind Regards, Shark Home
Do not buy this vacuum you'll just feel like you got ripped off. Because you did. The suction isn't powerful in the least but if you want extra power you have to press a trigger like button and hold it down. Battery life is less than 20 mins on a full charge. shark sucks now
Hi Jennifer, Thank you for sharing your feedback on the Shark Pet Pro Cordless Stick Vacuum. We're sorry to hear that the suction performance and battery life haven’t met your expectations. We understand how frustrating it can be when a product doesn’t deliver the experience you were hoping for. Your input is valuable and will be shared with our product teams as we continue working to improve. If you'd like to discuss this further or explore other models that may better suit your needs, we’d be happy to assist. Please feel free to contact us at 1-855-427-5127. Kind regards, Shark Clean
Does not suck
I purchased this vacuum for the high reviews as i have some long hair pets, i spend more time unclogging it then i do vacuuming. It takes 3-4 passes to pick anything up. I hate it. I splurged and bought this for myself and ended up turning around a month later and buying a ryobi vacuum instead. It is true that hair doesnt get caught on the roller but it does build up on the brush in the front constantly so if you dont stop to clean it you wont collect anything.
Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Shark Vacuum. Please reach out to our team by phone at 1-888-228-5531 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.Kind regards,Shark Clean
Not a good stick Vacuum
I have used this vacuum on hardwood floors and carpet. On hardwood it leaves dirt behind, even moving slowly. On carpet it does ok but long hair (pet & human) is a challenge. I killed the battery out of the box, by using it, so it would get a full charge. Once fully charged, I unplugged it. Then used it on both surfaces and didn't put it on the charger again, as it had a charge left. Went to use it a few days later, for a 3rd time, it last a whole 5 minutes! Definitely not a good vacuum if 1- It doesn't work as it is intended - no suction to pick up dirt and hair. 2- The battery doesn't hold its charge for a few days and must remain plugged in at all times. My canister vacuum has more suction. Going to return this and stick to the cumbersome canister vacuum.
Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean









