Hi Debra,<br /><br />Thank you for sharing your experience. We understand how frustrating it can be when a brand-new vacuum doesn’t perform as expected. Since you’ve already checked for clogs and the issue persists, we recommend reaching out to our support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). Our team can assist you with troubleshooting and explore possible solutions to get your vacuum working properly.<br /><br />Kind regards,<br />Shark Clean NA

Hi Jennifer,<br /><br />Thank you for sharing your feedback on the Shark Pet Pro Cordless Stick Vacuum. We&#39;re sorry to hear that the suction performance and battery life haven’t met your expectations. We understand how frustrating it can be when a product doesn’t deliver the experience you were hoping for.<br /><br />Your input is valuable and will be shared with our product teams as we continue working to improve. If you&#39;d like to discuss this further or explore other models that may better suit your needs, we’d be happy to assist. Please feel free to contact us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello, We really appreciate you sharing your thoughts with us! We're sorry to learn that your experience with the Shark Pet Pro hasn't met your expectations. Rest assured, we will pass your feedback along to the appropriate teams for future improvements. If you require any assistance with your product, feel free to contact our team at 1-855-427-5127.Kind regards, Shark Clean

: Hi there, <br />Thank you for your review on the Shark Pet Pro Cordless Stick Vacuum. We’re disappointed to hear about your experience with the weight of the unit and the battery life not lasting as long as you’d hoped we completely understand how that can be frustrating. Thank you for sharing this feedback with us. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1‑855‑427‑5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you find the UZ355H to bee heavy and bulky. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Hi Mushie, Thank you for sharing your feedback about the Shark Pet Pro Cordless Stick Vacuum with MultiFLEX. We’re sorry to hear that the vacuum felt heavy and challenging to maneuver, especially for an elderly person. While this model is designed to provide strong performance and flexibility, we understand that ease of use is crucial. If you’re looking for a lighter option, we’d be happy to help you explore alternative models that may better suit your needs. Please feel free to contact us at 1-855-427-5127 for personalized recommendations or assistance. We appreciate your feedback and the opportunity to assist. Kind regards, Shark Clean Team