Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you find the UZ355H to bee heavy and bulky. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean

Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.Kind regards,Shark Clean

Hi Mushie, Thank you for sharing your feedback about the Shark Pet Pro Cordless Stick Vacuum with MultiFLEX. We’re sorry to hear that the vacuum felt heavy and challenging to maneuver, especially for an elderly person. While this model is designed to provide strong performance and flexibility, we understand that ease of use is crucial. If you’re looking for a lighter option, we’d be happy to help you explore alternative models that may better suit your needs. Please feel free to contact us at 1-855-427-5127 for personalized recommendations or assistance. We appreciate your feedback and the opportunity to assist. Kind regards, Shark Clean Team

: Hi there, <br />Thank you for your review on the Shark Pet Pro Cordless Stick Vacuum. We’re disappointed to hear about your experience with the weight of the unit and the battery life not lasting as long as you’d hoped we completely understand how that can be frustrating. Thank you for sharing this feedback with us. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1‑855‑427‑5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean

Hello there, thank you for sharing your honest feedback. We understand how frustrating it can be when a vacuum marketed for pets struggles with hair clogs and battery life, especially over extended use. Your experience and detailed insights are valuable, and we appreciate you taking the time to let us know how this model has performed in your home. If you&#39;d like product support, feel free to contact our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the battery of your vacuum does not last. We will absolutely share your feedback with the relevant teams for consideration on future products. If you believe your unit is not performing as it should, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean