Hi Kristy,Thank you for sharing your feedback about the Shark Pet Pro Cordless Stick Vacuum. We’re sorry to hear that it feels heavier than expected and that the suction performance on carpets hasn’t met your expectations.This model is designed to balance power and versatility, but we understand that weight and carpet performance are key factors. For optimal performance on carpets, we recommend ensuring the vacuum is set to the appropriate cleaning mode and that the filters and brush roll are clear of debris. If you’d like, our Customer Service team can provide additional tips or assist with troubleshooting. Please don’t hesitate to reach out to us at 1-855-427-5127.Your satisfaction is very important to us, and we appreciate your feedback, which helps us continue to improve. Thank you for choosing Shark.Kind regards, Shark Clean

Hi dear customer,Thank you for sharing your feedback on the Shark Pet Pro Cordless Stick Vacuum. We’re sorry to hear that you’re not happy with your experience, and we’d love to understand more so we can assist you.If there’s a specific concern or issue you’re facing, please don’t hesitate to reach out to us at 1-855-427-5127. Whether it’s troubleshooting, product performance, or general questions, we’re here to help ensure you get the best experience possible with your Shark product.Your satisfaction matters to us, and we appreciate the opportunity to make this right.Kind regards,Shark Clean