Hi Sherri,<br /><br />Thank you for taking the time to share your thoughtful review of the Shark Pet Pro Cordless Stick Vacuum. We&#39;re glad to hear it&#39;s been helpful for quick weekday cleanups and that you&#39;re enjoying the convenience of the foldable design and ability to reach under furniture.<br /><br />We understand your point about power, and it&#39;s great to know you&#39;re pairing it with your corded Shark Lift-Away for deeper weekend cleans. Your feedback is appreciated and will be shared with our product team as we continue to balance power and portability in future designs.<br /><br />If you ever need support or have questions, feel free to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello Sandy,<br /><br />Thank you for taking the time to leave a review. We&#39;re so sorry to hear that the MultiFLEX didn’t meet your expectations. The vacuum offers up to 40 minutes of runtime (measured at hand vac in standard mode). We recommend fully charging the battery before first use, as it typically arrives at around 30% charge out of the box. If you&#39;re experiencing unusually short runtime with your MultiFLEX vacuum, we kindly invite you to contact our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hi Kris,<br /><br />Thank you for sharing your thoughts on the Shark Pet Pro Cordless Stick Vacuum. We&#39;re glad to hear it’s been helpful for in-between cleanings, though we understand it didn’t meet your expectations for replacing a full-sized vacuum.<br /><br />Your feedback about performance on hardwood floors is appreciated and will be passed along to our product team for future improvements. If you&#39;d like to explore other models that may offer stronger performance across specific surfaces, feel free to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hi Russ,<br /><br />Thank you for your review of the Shark Pet Pro Cordless Stick Vacuum. We understand your concern about the fixed battery design and appreciate you bringing this to our attention.<br /><br />Your feedback is important and will be shared with our product development team as we continue to evaluate how we can better meet the needs of our customers. If you have any questions or would like to explore alternative models with different battery configurations, feel free to contact us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello there,<br /><br />Thank you for sharing your feedback with us. We understand how frustrating it must’ve been to discover differences between versions, this isn’t the experience we want for our customers.<br />If the unit hasn’t been returned yet, we’d love the opportunity to assist you and provide any additional information you may need. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to help, as we hope to remain a trusted brand in your home.<br />We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hi dear customer,Thank you for sharing your experience with the Shark Pet Pro Cordless Stick Vacuum. We’re sorry to hear that the battery life hasn’t met your expectations and that it’s impacted your cleaning routine. We know how important it is to have the flexibility to clean at your own pace.Your feedback will be shared with our team as we continue to refine our cordless designs. If you'd like to discuss this further or explore additional support options, please contact our Shark Customer Service team at 1-855-427-5127.Kind regards,Shark Clean