Hello there, Thank you for sharing your review. We're truly sorry to hear about the poor suction performance with the Shark Pet Pro vacuum, and we understand how disappointing it can be when you're expecting value from your purchase. Experiencing concerns with having to manually remove debris from the canister can be stressful, and we'd like the opportunity to complete troubleshooting. We encourage you to contact us at 1-855-427-5127. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. Kind regards, Shark Home

Hi dear customer,Thank you for sharing your experience with the Shark Pet Pro Cordless Stick Vacuum. We’re sorry to hear that the battery life hasn’t met your expectations and that it’s impacted your cleaning routine. We know how important it is to have the flexibility to clean at your own pace.Your feedback will be shared with our team as we continue to refine our cordless designs. If you'd like to discuss this further or explore additional support options, please contact our Shark Customer Service team at 1-855-427-5127.Kind regards,Shark Clean

Hello Josette, Thank you for taking the time to leave a review. We're deeply sorry to learn that your experience with your Pet Pro Cordless Stick Vacuum hasn't been satisfactory. If you wish to share your insights, we will absolutely share your comments with the relevant teams for consideration on future products. We hope you'll give us another try in the future. Kind regards,Shark Clean

Hi Russ, Thank you for your review of the Shark Pet Pro Cordless Stick Vacuum. We understand your concern about the fixed battery design and appreciate you bringing this to our attention. Your feedback is important and will be shared with our product development team as we continue to evaluate how we can better meet the needs of our customers. If you have any questions or would like to explore alternative models with different battery configurations, feel free to contact us at 1-855-427-5127. Kind regards, Shark Clean

Hello,Thank you for taking the time to leave a review.We understand how frustrating this situation must be with the battery life of your Shark Pet Pro. We will absolutely share your feedback with the relevant teams for consideration on future products.Kind regards,Shark Clean