Hi Lori,<br /><br />Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointed you are, especially when you were counting on this vacuum to help during a remodel. We understand how frustrating it must be when a product is louder than expected and isn’t picking up dirt the way it should. You deserve a vacuum that works properly and makes things easier, not harder. To get this resolved as quickly as possible, please contact our Shark customer service team at 1‑855‑427‑5130, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We’ll do everything we can to make this right.<br /><br />Kind Regards,<br />Shark Clean

Hi Samantha,<br /><br />Thank you for your feedback. We’re disappointed to hear about your Pet Pro&#39;s suction not performing the way you expected and making cleaning more challenging. We understand how frustrating this must be, and we appreciate you taking the time to share this with us. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance regarding the low suction, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home

Hello Anna, <br /><br />Thank you for writing a review. We&#39;re truly sorry to hear that the Shark Pet Pro vacuum doesn&#39;t effectively pick up pet hair. Experiencing short runtime can definitely add to the frustration, especially when you&#39;re trying to effectively complete your cleaning tasks. We&#39;d like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hello Josette, Thank you for taking the time to leave a review. We're deeply sorry to learn that your experience with your Pet Pro Cordless Stick Vacuum hasn't been satisfactory. If you wish to share your insights, we will absolutely share your comments with the relevant teams for consideration on future products. We hope you'll give us another try in the future. Kind regards,Shark Clean