Hello Anna, Thank you for writing a review. We're truly sorry to hear that the Shark Pet Pro vacuum doesn't effectively pick up pet hair. Experiencing short runtime can definitely add to the frustration, especially when you're trying to effectively complete your cleaning tasks. We'd like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Home

Hi there, Thank you for your review and for sharing your experience. We’re disappointed to hear that the vacuum’s suction and overall cleaning performance have not met your expectations, especially when it comes to picking up debris and maintaining clean floors in a home with cats. We’d like to help troubleshoot this with you and see what might be causing the issue, as well as ensure the vacuum is performing as intended. If you have not already reached out, please feel free to contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist. Kind regards, Shark Home

Hello there, Thank you for sharing your review. We're sorry to hear about the poor suction performance with your Shark Pet Pro vacuum, especially as you've owned previous models throughout the years. Having to frequently clear the vacuum can add to the frustration, along with the weight and design that didn't meet your expectations. We'll share this information with the relevant team for future improvements, and we encourage you to contact us at 1-855-427-5127 to look into this matter further and complete troubleshooting if necessary. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. Kind regards, Shark Home