Hello Kimberly, thank you for taking the time to share your experience. We’re very sorry to hear that your Shark Pet Pro stopped working after only a few uses. That’s definitely not the durability or performance we expect from this model. We’d love the opportunity to help make this right. In many cases, early failures can be resolved with a quick troubleshooting step or may be covered under the manufacturer’s warranty. Please reach out with your model and purchase details so we can look into the best solution for you. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean

Hi Jason, We’re sorry to hear the Pet Pro didn’t meet your expectations and that it clogs easily with pet hair. We understand how frustrating this can be, and your feedback is valuable. We’ll make sure it’s shared with our team. Kind regards, Shark Clean

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that the battery of your vacuum does not last. We will absolutely share your feedback with the relevant teams for consideration on future products. If you believe your unit is not performing as it should, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards,Shark Clean