Hello Tara, we're sorry to hear about your experience with the Pet Pro. We understand how frustrating it is when a vacuum's performance declines and the battery stops holding a charge after only a few months of use. This is not the experience we want for our customers. Please contact Shark Customer Service, as we'd like the opportunity to assist with troubleshooting and review available warranty support options. You can reach us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET. Kind Regards, Shark Home

Hello Denise, Thank you for your review. We're disappointed to hear that, while you were happy with the cleaning performance and enjoyed the flex feature, the battery design did not meet your expectations. We understand how frustrating it can be to discover that a product doesn't have a replaceable battery when that is an important feature for you. For further assistance with your return options, we recommend contacting our support team at 1-855-427-5127. Our customer service agents are available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

Hello there, we're sorry to hear you received the wrong product. Since your order was purchased through Sam's Club, we recommend contacting Sam's Club Customer Service directly for assistance with an exchange or return. We understand how frustrating this situation can be and appreciate you bringing it to our attention. Kind Regards, Shark Home

Hello Jackie, thank you for sharing your long‑term experience. We understand how frustrating it can be when battery life doesn’t cover the whole home and pet hair causes clogs, especially after two years of ownership. Your feedback about performance and value is appreciated and will be shared with our team as we continue to improve our products. If you need further product support, feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hello Carol, Thank you for sharing your experience with the Shark Pet Pro. We understand how frustrating it must be to have your unit pushing debris around, especially since you’ve already checked for blockages and noticed increased noise. This definitely isn’t the standard we aim to provide for our customers. We’d really like to take a closer look and help you get this resolved. You can give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to help determine the best next solution for your unit. We're available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. Kind regards, Shark Clean