Hi there, thank you for sharing your feedback. We’re disappointed to hear that the vacuum hasn’t met your expectations and that you’ve been unhappy with its performance over the past few months. We understand how frustrating it can be to feel stuck with a product that doesn’t work the way you hoped, especially when it’s used for everyday cleaning. This isn’t the experience we want for you, and we appreciate you taking the time to share your concerns. If you’d like product support or assistance reviewing potential options that may better suit your cleaning needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved.<br />Kind regards,<br />Shark Home

Hello Kimberly, thank you for taking the time to share your experience. We’re very sorry to hear that your Shark Pet Pro stopped working after only a few uses. That’s definitely not the durability or performance we expect from this model. We’d love the opportunity to help make this right. In many cases, early failures can be resolved with a quick troubleshooting step or may be covered under the manufacturer’s warranty. Please reach out with your model and purchase details so we can look into the best solution for you. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean

Hi Jason,<br /><br />We’re sorry to hear the Pet Pro didn’t meet your expectations and that it clogs easily with pet hair. We understand how frustrating this can be, and your feedback is valuable. We’ll make sure it’s shared with our team.<br /><br />Kind regards,<br />Shark Clean

Hello Cynthia,<br /><br />Thank you for letting us know what’s happening with your unit. We understand how frustrating it must be to have it stop charging past two bars and then shut off after just a few minutes of use. This definitely isn’t the level of performance or standard we want for our customers. We’d really like to take a closer look and help you get this resolved. Please give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist, as we work to turn this experience around for you. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean