If your purchase isn’t quite right, we want to help.
You’re covered by our
100% Satisfaction Guarantee.
If you’re a current member and not satisfied with a purchase made online or in club, we’re happy to issue a refund or replace it, with a few exceptions.
Take a look to see limitations and exceptions. Certain items have specific policies. Check the item’s description page for details.
- Major Appliances
- Commercial heavy equipment
- Motorsports items
- Cell phones (prepaid, postpaid and no contract)
- Gift cards and prepaid cards
- Custom-made items, like personalized gifts and photos
- Purchases made through the Sam's Club Wholesale Trading Program
Return your item with your receipt to the Member Services desk at any Sam's Club location.
Your refund will be issued as cash or credit, depending on your original form of payment.
To start the return process for items you ordered online, go to order details in your account or visit the Help Center. Be sure to also return any accessories and packing slips that came with your original package.
Your refund will be issued as cash or credit, depending on your original form of payment. Items purchased at a Sam's Club location can't be shipped back.
Call (888) 746-7726 with your order number. A Member Services Associate will be happy to help.
Can I return an item that I bought online to a club?
Most purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States. If an item purchased online cannot be returned to a Sam’s Club location, it will be noted on the product page. Golf carts and vending machines are examples of items purchased online that cannot be returned to a local Sam’s Club.
Can I use the online returns process for an item that I bought in a club?
Unfortunately, SamsClub.com is unable to process returns for purchases made in a club.
How do I request a return through SamsClub.com?
To start a return through SamsClub.com, go to order details under your account, then select Return Item. Print the return label, attach to package and send.
Alternatively, you can call the Member Service Center at 1-888-746-7726, and we’ll be ready to assist you. Please have your membership number and order number available.
Will shipping and delivery charges be refunded?
Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged during shipping.
What if I don't have a receipt?
We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.
Do I need to return the packaging and everything that came with the product?
To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warranty cards, etc.), parts and accessories. This includes promotional gifts, gift cards or shopping cards provided with the purchase. There are some instances in which we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.
How will I receive my refund?
For items returned to a Sam’s Club location, you’ll receive credit or cash in the original form of payment or a Sam’s Club shopping card unless prohibited or restricted by law or regulations.
For items returned through SamsClub.com, you'll receive credit to the account that was charged at the time of purchase.
What is considered a bulk/volume purchase? Is it returnable?
A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10) units or more of the same item within a 24-hour period; orders of two or more units that exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month period. Bulk/volume purchases cannot be returned, except in the case of manufacturer defects or damage. Submit all damages with photos here within 72 hours after delivery for online purchases. Sam’s Club members who request online orders to ship to a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.
What if my order is not delivered?
Packages may be returned to us as undeliverable
When a package isn’t delivered by our carrier, we’ll issue a full refund to your original payment method. We’ll also send a corresponding email to confirm the return and your refund details.
Reasons your package may not be delivered:
- Wrong or outdated address. Make sure the address you’ve entered is accurate. To add, edit or delete addresses, go to Address book
- Our system doesn’t recognize the address entered, or our carrier can’t deliver to that address
- The package was damaged during transit. If this happens, the carrier may choose to return it to us without attempting delivery
- The address was illegible. Address labels can occasionally be damaged or smeared. In those cases, the package is returned to us
- The carrier attempted delivery but failed. Our carrier will make multiple attempts, but if all should fail the package is returned to us
We’re unable to re-ship items that our carrier deems undeliverable and returns to us. To purchase an item that wasn’t delivered, you’ll need to place a new order.
If you haven’t received word about an order being returned nor received a refund a month after the estimated delivery date, contact us