Ordered camera from Sam's club it was on sale at a great price. FedEx missed delivered the first camera. Yeah, FedEx! Called into customer service and told them the issue. They immediately, shipped me another camera, but this time they used U.S.P.S. and it was delivered with no issues. Unfortunately, the camera requires a preexisting doorbell wire which my house doesn't have. I wrote simplisafe tech support to ask if it worked on batteries before I ordered and was told that it would work on batteries. It doesn't so I had to return it. In the mean time the first doorbell camera that was missed delivered to a neighbor that had been out of town for a week was brought it over to me. No problem I was able to take them to a Sam's club with my paperwork and got it removed from my credit card. Had a little issue trying to return them, because they kept trying to refund me for both camera's. Finally, got it worked out. Very happy with order and customer service. Won't hesitate to order online from Sam's club again in the future. When I called Simplisafe to verify that the doorbell camera needed a hard wire to work, they gave me a free month of monitoring for the trouble. Very pleased with Simplisafe too.

Easy to install. Easy to set up Wi-Fi. I can see and talk to the person at my door. The panoramic view includes a large area with clear video. The old 1962 wired door bell works great. I have two of the SimpliSafe Pro Wi-Fi video door bells. (The SimpliSafe Pro Wi-Fi Video wired door bell will not work with existing wireless doorbells. It requires a 9-18 volt a/c transformer)

Quit working after only 1 year

Could not connect to the WiFi Tech support difficult to reach

This doorbell adds another dimension of security to our home.

Setup was quick and very easy. I love the quality of the video and nighttime color view.

bell works fine however, the price to have it on my phone is too much money per month, "$19.99"

Replaced same that was 5 years old. Camera quit working.

need a subscription to see and able to record vid

Easy to install and works great