Thank you for getting in touch. We do apologize for this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This certainly isn’t something we’d expect. We’d like to gather additional information to better understand your concern and offer our assistance. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're very sorry to hear about your and your cats' experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. As pet lovers and pet owners ourselves, we can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We’re very sorry to hear about your experience with Tidy Cats 24/7 Performance LightWeight Cat Litter Clean Linen Scent. What you’ve described is not the experience we want for cat owners. While our lightweight formula is designed to make litter box maintenance easier, we understand that tracking and dust can be frustrating. Please know that we’re continually working to improve our products, and your feedback is important to us. We’d like to learn more and help make this right. Please reach out to us at 800-835-6369, available Monday through Saturday from 8 a.m. to 6 p.m. (CT), or through our contact page at https://www.purina.com/contact-us. – The Tidy Cats Team