Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to understand your concern better. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). Thank you for reaching out to us, and we look forward to speaking with you. – The Tidy Cats Team

We’re very sorry to hear about your experience with Tidy Cats 24/7 Performance LightWeight Cat Litter Clean Linen Scent. What you’ve described is not the experience we want for cat owners. While our lightweight formula is designed to make litter box maintenance easier, we understand that tracking and dust can be frustrating. Please know that we’re continually working to improve our products, and your feedback is important to us. We’d like to learn more and help make this right. Please reach out to us at 800-835-6369, available Monday through Saturday from 8 a.m. to 6 p.m. (CT), or through our contact page at https://www.purina.com/contact-us. – The Tidy Cats Team

We appreciate your feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Tidy Cats Team