We're sorry to learn that you had this experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We thank you for getting in touch with us and look forward to speaking with you. – The Tidy Cats Team

Thank you for your feedback and continued support. We sincerely appreciate your loyalty and encourage you to reach out if you have any additional questions or concerns by visiting: https://www.purina.com/contact-us — The Tidy Cats Team

Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to understand your concern better. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team