We’re truly sorry to hear that your experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter did not meet your expectations. It's concerning to learn that the product does not block odor. Please know that this is not typical of our quality standards, and we sincerely apologize for the inconvenience it has caused. We would appreciate the opportunity to learn more about your experience so we can address the issue appropriately. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday, from 8 a.m. to 5 p.m. CT, and we look forward to assisting you further. - The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). Thank you for reaching out to us, and we look forward to speaking with you. – The Tidy Cats Team