Thank you for getting in touch. We do apologize for this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This certainly isn’t something we’d expect. We’d like to gather additional information to better understand your concern and offer our assistance. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're sorry to hear that Tidy Cats Multi-Cat Light Weight Clumping Cat Litter odor control didn't meet your expectations. This is certainly not typical of our products. We appreciate you sharing your feedback, and we will forward your concern to our Quality Assurance Team for review. Our goal is to help you keep your home and litter box clean and fresh. Providing high-quality and safe products is our number one priority, and we’d like to gather some information to learn more about your experience and offer our help. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

We’re very sorry to hear about your experience with Tidy Cats 24/7 Performance LightWeight Cat Litter Clean Linen Scent. What you’ve described is not the experience we want for cat owners. While our lightweight formula is designed to make litter box maintenance easier, we understand that tracking and dust can be frustrating. Please know that we’re continually working to improve our products, and your feedback is important to us. We’d like to learn more and help make this right. Please reach out to us at 800-835-6369, available Monday through Saturday from 8 a.m. to 6 p.m. (CT), or through our contact page at https://www.purina.com/contact-us. – The Tidy Cats Team