Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats 24/7 Performance LightWeight Cat Litter, Clean Linen Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to understand your concern better. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). Thank you for reaching out to us, and we look forward to speaking with you. – The Tidy Cats Team