Thank you for getting in touch. We do apologize for this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This certainly isn’t something we’d expect. We’d like to gather additional information to better understand your concern and offer our assistance. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We’re truly sorry to hear that your experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter did not meet your expectations. It's concerning to learn that the product does not block odor. Please know that this is not typical of our quality standards, and we sincerely apologize for the inconvenience it has caused. We would appreciate the opportunity to learn more about your experience so we can address the issue appropriately. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday, from 8 a.m. to 5 p.m. CT, and we look forward to assisting you further. - The Tidy Cats Team

Thank you for sharing your feedback about our Purina Tidy Cats Lightweight 24/7 Performance Odor Control Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team