We're sorry to learn about your experience with our Purina® Tidy Cats Cat Litter - Clumping for Multiple Cats - LightWeight - 24/7 Performance - Continuous Odor Control. Please know that Nestlé Purina PetCare Company uses specially formulated processes and manufacturing equipment to minimize tracking in the product. We want to learn more about your experience and offer our help. Please get in contact with us by following this link: https://www.purina.com/contact-us or call us toll-free at 1-800-835-6369 Monday through Saturday, 8am to 6pm CT. —The Tidy Cats Team

We appreciate your input on our litter and your continuing support. If you have any additional questions or issues, please contact us at https://www.purina.com/contact-us. We're always delighted to help. — The Tidy Cats Team

We're so sorry to hear about your experience with Tidy Cats Multi-Cat Lightweight Clumping Cat Litter. This is not the kind of situation we want for our loyal consumers, and it is certainly not typical of our products. Making high-quality litter for your cats helps the consumers around their household be clean and scented. One of our goals is to create high-quality litter for your cats and assist consumers in maintaining a clean and scented household. We want to lend a hand and gather more information. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team