It did not open completely, only half of it. The other half stayed flat. I bought it around 10 days ago and as of today it still has not opened the other half. When opened the box it came in, i laid it completely flat on the floor and left it there as it says for 24 hour. But after 10 days it has only opened half of it.

When it came, it was very cold here, so the topper took a minute to puff up. It was shipped compressed. After laying it out, the fit was too big because I got a queen size instead of a full. But I kept it. Very comfortable. Not too much smell, then there was no smell after it aired out and puffed up.

We just had a standard mattress and we couldn't afford to by a nice comfortable pillow top memory foam mattress. This memory foam mattress was in our budget. We love this product so much. My husband can now sleep better and doesn't toss and turn like before. You must get the 4inch mattress. This is the best one if you want to ensure you are so high in the air that none of your body is touching the mattress. It comes with 3 inches of memory foam and 1 inch of a seperately pillow top cover that is washable. This product is great and I recommend it to everyone.

When I unwrapped my new topper, it had a tear in the foam. Serta allowed the damaged topper to be wrapped and boxed for sale. Because of the 3 hr round trip to return the topper, I will use until the tear expands to the point of trashing it. Very disappointed.

I purchased this mattress topper for my parents and they love it. My Mom has back problems due to a car accident and she hasn't had any major pain since she's been sleeping on the topper. If you're considering this mattress topper, you should definitely give it a try!

This topper was scrunched into a box and we have never been able to get it straightened out. It is twisted and contorted. We followed the instructions but it never flattened. We even googled for a solution and application of heat from a hair dryer was suggested. We have tried this repeatedly but it has not made a difference. I need to return this to Sam's for a refund.

We have had this exact mattress pad for our King bed for at least 5 years, and it's wonderful! So, I ordered one for our nephew who's off to college. After we got the outer sleeve washed and ready to put on the foam part, we discovered that the foam was very discolored - it didn't smell but it was very dark yellow along the edges. YUCK! Sam's customer service told me I had to reach out to Serta; however, when I objected and reminded them that this is not a mattress, they gave me a return authorization and are sending me a label. Question is...how in the world do I get this thing back in the box? And now I have to start at square one to find another mattress topper QUICK!!

I am not normally one to write reviews… but I could not wait to write this one. I have a 4 inch memory foam topper on top of my California king bed and needed a topper for another bed in the house so I broke down and purchased this one even though it was more money. OMG!!!! The pillow top makes all the difference in the world. This topper is amazing. So amazing that I am throwing out the 4” memory foam topper I have on my Cal King bed and buying this. Best night sleep ever. I want to sleep in this bed every night which does not make my hubby happy. So I will buy another for our bed. Worth every penny

I Love this topper. I tried the 4in Gel Memory Foam 1st & was not satisfied so I got this one. It is the BEST Ever. I have Fibromyalgia, Back & Neck Issues, Sciatica & Bursitis so a full night sleep had been non existent. My 1st night on this Cloud I slept All Night.

I have searched and went thru so many toppers! I’d give double the asking price in a minute! It is VERY SOFT! If you want firm this is not for you! If you have pain in hips this is the perfect topper for you! You literally sink into it, so plush like a big marshmallow!