But then I did my research. I see a lot of people complaining on various mattress toppers - saying they are too hard or too soft or smell. Ironically, the smelly ones were designed with green tea oil in them and of course smell odd, or more than likely they did not take the time to air out the topper. As for soft or firm? It's really ironic that the same mattress topper can feel firm to one person and soft to another - so I finally decided to go out and do some reading. The type of material matters, (and how it smells) the density matters, and so does the thickness. As far as 1 and 2 inches they are barely sufficient. You might find a 2 inch topper with a 6 lb density ok, but that's about it. You need to start with 3 inches - and prefered is 4 inches. The higher the density the firmer the topper. This one is a 3lb density - so not too firm and with the 3 inches, and the added 1 inch pillow top - it's going to feel very soft but just enough support to keep you from sinking all the way down to the old mattress that was giving you grief before. For me this was perfect. After letting it air out 24 hours, I took the most blessed nap on it, lying on my right hip where the bursitis is really bad. No pain what-so-ever. And the bursitis is the main reason why I was looking for this. You might have a bad back - or just hate sleeping on "concrete" if so you would want to choose your topper according to those needs. All I can say is if you don't do your research - you should be ashamed to leave a bad review on a product that gave you what it said it would give you. Just because it wasn't what you wanted - the review should not reflect your taste - rather did the topper meet the description and specifications and was it what you needed?

I love this topper & it's so comfortable I don't want to get out of bed in the morning, but the main reason I wanted to leave this review was in case anyone else has the same problem I did with unrolling it & leaving it flat for 72 hours and it STILL not looking at all right. I finally took a blow dryer on high heat and kind of held the topper apart just a little as I applied the heat on a section at a time & watched as it started to expand. It probably took 45 min altogether doing this & was a pain in the butt, but I didn't want to bother with returning it. So, if your topper comes out looking as crazy & hopeless as mine did, there is hope! :-)

Arrived today from FedEx, took out of package and had HUGE stains all over it. After over an hour on the phone with "customer service", maybe someone is coming to pick it up? Was so excited to try it - with those stains, absolutely NOT. And "customer service" was laughable....

This topper does NOT come with a quilted cover that STRETCHES to fit up to a 17 inch mattress. This comes with two pieces: one, a foam piece (3" thick), and two, a zippered quilted topper (1" thick) that you fit the foam piece inside, for a total of 4" thick. The bottom of the zippered quilted topper has a no slip surface to hold it in place on your mattress. We will see if it works. Whoever wrote this description simply copied the description of those toppers that come with a foam piece and fitted sheet to hold it in place.

Do not buy...toxic smell, awful to lay on, even after a month. The smell was all over me, my blankets, clothes, even folded clothes that were in my room. This product should be illegal to sell, it is titanic waste of money. Serta should be investigated, and so should Sams for carrying it. I’d give it -5 stars if I could. Worst product ever. Like laying on a toxic landfill. It’s like a cancer mattress. Awful.

I have always liked a "softer" bed ... I know that firm is better for your back but I like that "soft cozy feel." This mattress topper though is much too soft. I weigh 145 pounds and feel like I'm really "sinking down in." It has given me a back ache. This is so strange ... I never in the world would ever have thought I could have a mattress "too soft." lol

Night one the topper greatly helped the comfort level of our mattress. Just 3 hours after my husband went to bed, he woke up in a puddle of sweat. Sheets were drenched. The bedroom was 69 degrees. I generally sleep cold, especially at 69 degrees, but was also too toasty. We pulled the topper off the bed, remade the bed with fresh sheets and went back to sleep. It's going back.

We bought this mattress topper to add some comfort for our RV queen size mattress. Had only mild foam odor when opened… the smell dissipated after one day of leaving the windows open. The to[per is fairly soft and added Great Comfort to our existing mattress. I would highly recommend!

Guest's complained their bed was really hard. Mattress was seldom used and fairly new, so thought i would try this pillow top. Guests love it! One who previoudly complained asked for info so he could purchase one for his bed. Definitely made a big difference for reasonable price.

These reviews are hilarious. They must expect this topper to be a $8,000 new mattress. It is comfortable and soft. The installation was normal and fit my king bed perfectly. If yall are going to be totall Karens about a good product, just go and buy a new mattress and quit sleeping on your grandma's 40 year-old handle down. You are no Princess and the Pea! This topper does what its advertised to do.