We're sorry to hear that this was your experience, as we have strict quality checks in place to ensure that you can use our PowerMop with ease. We suggest making sure that the printed side of the pad is being firmly pressed onto the PowerMop head. You can also spray some solution onto the floor and let the pad soak some of it up in order to get it to stick. As well, we'd expect you to receive everything that's listed on the packaging. We'd be happy to learn more and see how we can best assist further, so please give us a call at (800) 742-9220.

Thanks for sharing your experience with the Swiffer PowerMop. It sounds like those in your home have an active outdoor life, and we totally get that mud happens. We're glad to tell you that our Quality Team is confident that the PowerMop can make it disappear quicker than you can imagine, by giving our Cleaning Solution a few moments to work on any super messy spot. Spray the solution, let it sit there for a bit, and mop it all away. The dirt will be gone, and you can move on, swiftly making the rest of your floors sparkle. Have more to share? We're glad to talk further with you about this purchase, any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry your Swiffer PowerMop stopped working. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We have a few suggestions we'd like you to try: * If the PowerMop has stopped dispensing or is not dispensing properly from both nozzles, fresh AA alkaline batteries may be needed (as noted in the instructions manual). * Make sure they are brand new and that they come from the same pack. * Do not use carbon zinc, rechargeable, or use a mix of old with new batteries as otherwise insufficient power will flow and will result in only one nozzle working. * All pieces were snapped together completely during assembly * The nozzles are not clogged. Brushing them gently might help them to start spraying So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, Mary, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Our PowerMops go through many quality checks to make sure you receive everything listed on the packaging, so we're certainly sorry to hear this hasn't been your experience! We'd like to learn some additional information to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're so very sorry to hear about this, Patti. With our quality checks, this isn't what we expect especially if the cardboard is remove. If you have not done so already, check the silicone cap, and If the cap is bulging, try unscrewing/rotating the purple cap counterclockwise by 180 degrees. After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If there is no leakage, insert the bottle into the device. If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We'd like to see if this helps, so when you're free, please call us at (800) 742-9220.