We're sorry you're disappointed to find dirt left behind when using our PowerMop, Steph16. We're dedicated to making it easier and convenient to have your home sparkling clean, and lot of thought and research goes into our product designs. For best results, we recommend that always sweep or vacuum the floor before mopping. When using the PowerMop, spray cleaning solution onto the floor by pushing the spray button on the handle down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Spray a generous amount of solution on the area you are cleaning. Let the solution sit for 10-15 seconds. If the pad doesn't glide smoothly, spray more solution. We recommend that you clean the least dirty area first, saving the dirtiest floor for last. We hope these tips help you see sparkling results in the future. Your satisfaction is very important to us, and our Swiffer Team is standing by ready to assist you. Please give our team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday, so we can help.

Thanks so much for sharing your feedback with us, we'll be sure to let our team know what you think. If you ever have any Swiffer questions, don't hesitate to get in touch with us at (800) 742-9220.

Thanks for sharing your experience with the Swiffer PowerMop. It sounds like those in your home have an active outdoor life, and we totally get that mud happens. We're glad to tell you that our Quality Team is confident that the PowerMop can make it disappear quicker than you can imagine, by giving our Cleaning Solution a few moments to work on any super messy spot. Spray the solution, let it sit there for a bit, and mop it all away. The dirt will be gone, and you can move on, swiftly making the rest of your floors sparkle. Have more to share? We're glad to talk further with you about this purchase, any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Thanks for giving the Swiffer PowerMop Multi-Surface Kit a try, Ron. Our Swiffer devices are made to provide a quick, convenient clean. Because of the hard work of our Quality Team, we're confident we can help your experience turn around, as all PowerMops are made to meet our high standards. Give us a call, so we can learn more about your experience and machine, and get you the best help possible. We're available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor sparkling clean with ease. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.