Thanks for leaving your review to bring this to our attention, JMC77; we're very sorry to hear about it. You can be assured that our products all go through multiple rounds of quality tests to certify they're in perfect Swiffering condition before leaving our manufacturing facility. So your experience with the PowerMop handle isn't something we'd expect, and we'd be glad to help! Please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to help get you Swiffering, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.