Thanks for giving the Swiffer PowerMop Multi-Surface Kit a try, Ron. Our Swiffer devices are made to provide a quick, convenient clean. Because of the hard work of our Quality Team, we're confident we can help your experience turn around, as all PowerMops are made to meet our high standards. Give us a call, so we can learn more about your experience and machine, and get you the best help possible. We're available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.

Thanks for sharing your experience with the Swiffer PowerMop. It sounds like those in your home have an active outdoor life, and we totally get that mud happens. We're glad to tell you that our Quality Team is confident that the PowerMop can make it disappear quicker than you can imagine, by giving our Cleaning Solution a few moments to work on any super messy spot. Spray the solution, let it sit there for a bit, and mop it all away. The dirt will be gone, and you can move on, swiftly making the rest of your floors sparkle. Have more to share? We're glad to talk further with you about this purchase, any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry you're disappointed to find dirt left behind when using our PowerMop, Steph16. We're dedicated to making it easier and convenient to have your home sparkling clean, and lot of thought and research goes into our product designs. For best results, we recommend that always sweep or vacuum the floor before mopping. When using the PowerMop, spray cleaning solution onto the floor by pushing the spray button on the handle down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Spray a generous amount of solution on the area you are cleaning. Let the solution sit for 10-15 seconds. If the pad doesn't glide smoothly, spray more solution. We recommend that you clean the least dirty area first, saving the dirtiest floor for last. We hope these tips help you see sparkling results in the future. Your satisfaction is very important to us, and our Swiffer Team is standing by ready to assist you. Please give our team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday, so we can help.

We're sorry to hear that the pads wouldn't stay on your Swiffer PowerMop, Leslie! Our products go through strict quality tests to ensure they work effectively every time when used as directed, so this isn't the experience we want you to have, and we're glad you reached out. For the best results with attaching a new pad, be sure that you have the correct refill pad for the device you have, and that the printed side of the pad is facing the mop head and the white and purple strips are facing the floor when you go to apply it. Our team would be happy to share additional tips for getting the best use from your Swiffer Powermop and assist you further with this. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We're sorry to hear you didn't have the experience you expected, and want to assure you that we have many quality checks to ensure the PowerMop leaves your floor sparkling clean with ease. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

Quality has and will always be at the forefront of everything we do, so we're sorry to hear about this. With our quality checks, this isn't what we expect. If you have not done so already, try twisting the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps and get you some more assistance with this. Please call us at (800) 742-9220.