We're sorry to hear this, as our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the poles are fully connected. We'd also like to look into this further, so please give us a call at (800) 742-9220 when you can.

We're so sorry to learn your Swiffer PowerMop has let you down, Angie, as we only want to make you happy. Our Quality Team works very hard to make sure only the best PowerMops have the privilege of entering your home, so learning it's been so rude is very disheartening. We know you mentioned trying everything, but we'd like to know if you can hear the motor. If not, change the batteries to brand new ones, which are all from the same package. Don't use carbon-zinc or rechargeable ones, or a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. It may seem basic, but do make sure the batteries are all inserted the right way and that the battery door is closed all the way until it clicks. Need more help? It's our pleasure to do what we can. Call us at 1 (800) 214-8734 for further assistance. We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We recommend to gently clean the bottom of your mop. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.