We'll be sure to let our team know your feedback, Laura, you never know what the future may hold. If there's ever anything we can help with, please don't hesitate to get in touch with us at (800) 742-9220.

We're very sorry to hear this. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our Swiffer PowerMop. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

We're very sorry to hear that you're having trouble finding replacements, Quinney. You can find refills at many large-scale physical or online retailers, but it is up to them to determine which of our products to carry. You can get in touch with a store manager to see if they can get some in stock. Thanks again for using our PowerMop, and please never hesitate to give us a call if you have any questions. We can be reached at (800) 742-9220.

We understand how frustrating it can be when your Swiffer PowerMop stops working after one week of using it, Marisa. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try: * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Replace the batteries by inserting fresh AA alkaline batteries in the battery compartment. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry to hear this, Mary, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Thank you for taking the time to share your experience with us. Swiffer is designed not to leave a residue and should provide a great clean on virtually any floor in your home. For best results, make sure the product is suitable for your floor. Do not use the Swiffer WetJet or PowerMop on unfinished, oiled or waxed wooden floors, non-sealed tiles, or carpet. If it is suitable, for best results, sweep or vacuum your floor before using the device. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause streaking. Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently. In either case, using the product a few more times should solve the problem. If you don't want to use our product to remove the film/residue, feel free to use any cleaner designed for the floor. We hope this was helpful, but we'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.