We're sorry your Swiffer PowerMop Solution bottle isn't locked in. Our products undergo many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. First, ensure the consumer has removed the piece of corrugate positioned underneath the solution bottle. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We'd like to get more information about your experience, so when you have a minute please get in touch with us at (800) 742-9220.

We’re sorry to hear this and appreciate you bringing this to our attention. We'll share your experience with our Quality Team because this is not the Quality we’d expect from our products. Please reach out to us at (800) 214-8734 for us to troubleshoot this and to see how we can further assist you.

Thanks for sharing your experience with your PowerMop. We’re sorry to learn about this, as we work very hard to make sure that all of our Swiffer products meet our high standards. Because you’re having concerns with both the performance and handle, we hope you’ll call us and share more about your purchase. Knowing more about your device and what you’ve tried to address the concerns will help us best assist you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We certainly appreciate your loyalty to Swiffer, John, but we're sorry to hear about your experience with the PowerMop. Our products go through many quality checks to make sure they provide the clean that both you and we would expect, so we assure you what you're describing isn't something we'd expect. We'd like to learn more to share with our Quality Team and help with this, so please give us a call at (800) 742-9220.