We're sorry to hear this, as our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the poles are fully connected. We'd also like to look into this further, so please give us a call at (800) 742-9220 when you can.

We're so sorry to learn your Swiffer PowerMop has let you down, Angie, as we only want to make you happy. Our Quality Team works very hard to make sure only the best PowerMops have the privilege of entering your home, so learning it's been so rude is very disheartening. We know you mentioned trying everything, but we'd like to know if you can hear the motor. If not, change the batteries to brand new ones, which are all from the same package. Don't use carbon-zinc or rechargeable ones, or a mix of old and new batteries as insufficient power will flow and will result in only one PowerMop nozzle working. It may seem basic, but do make sure the batteries are all inserted the right way and that the battery door is closed all the way until it clicks. Need more help? It's our pleasure to do what we can. Call us at 1 (800) 214-8734 for further assistance. We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST.

We're very sorry to hear that you're having trouble finding replacements, Quinney. You can find refills at many large-scale physical or online retailers, but it is up to them to determine which of our products to carry. You can get in touch with a store manager to see if they can get some in stock. Thanks again for using our PowerMop, and please never hesitate to give us a call if you have any questions. We can be reached at (800) 742-9220.

We're sorry to hear that this was your experience, as our PowerMops do go through many quality checks to ensure that they reach you in the best possible condition. We suggest replacing the batteries with fresh AA ones and making sure that the solution bottle is fully inserted. So that we can see how we can best assist further, please give us a call at (800) 742-9220 when you can.

We'll be sure to let our team know your feedback, Laura, you never know what the future may hold. If there's ever anything we can help with, please don't hesitate to get in touch with us at (800) 742-9220.