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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars
1,438 ratings1,085 reviews
  1. 5 stars58% (839)
  2. 4 stars9% (136)
  3. 3 stars6% (93)
  4. 2 stars6% (93)
  5. 1 star19% (277)

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Showing 921-930 of 1,085 reviews
Mar 17, 2024
Reviewer name: abarrow
1 out of 5 stars
1 out of 5 stars review

This product is junk!

I've only had this Swiffer mop for a few months. The solution bottle wouldn't stay down and kept popping up and then the motor stopped working. I tried all the troubleshooting methods and none worked. I'm so frustrated and disappointed. I don't even think it deserves 1 star.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear you haven't had the experience we expect from the many quality checks we have in place. First, if you haven't already we recommend checking to ensure the batteries are fresh. To ensure the bottle stays in place, we recommend making sure the cardboard piece is removed where the solution bottle sits. We'd like to get more information to help you get Swiffering as well as share your experience with our Quality Team. When you have time, please reach out to us at (800) 742-9220.

May 26, 2024
Reviewer name: Star16
1 out of 5 stars
1 out of 5 stars review

No thank you.

There are things I do like about this new mop. But I'm really hoping the old one stays around. I'm going to return the new one. It's too big. Doesn't get into the small spaces like the original. But because it's bigger it covers more space. But I prefer to get into those smaller spaces. I like the extra grip on it. But as a whole… the original is so much better. Not to mention the cleaning spray is sooo bad!!! It smells nothing like the original lavender scent. It smells like really really bad cheap perfume. I mopped 2 days ago and it still stinks. And is giving me really bad headaches. I'm not normally that sensitive to smell. But it's so bad. This mop gets a “no thank you. I'll stick with the original mop”

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thanks so much for taking the time to share your feedback with us. We're very sorry you weren't impressed by the PowerMop and that you disliked the scent of the cleaning solution to the point of getting a headache. Your health and satisfaction mean a lot of us, and our products go through lots of testing to ensure top quality as well as safety with proper use. When we design our products, we also do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We don't want you to experience and more headaches, so we recommend discontinuing use of the current cleaning solution. That being said, we'd like to gather some information for our Safety and Quality teams and also try to make things right for you. Please give us a call at (800) 742-9220.

May 29, 2025
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Bad quality control

After having the wood power mop I was excited to upgrade my wetjet to a power mop for the rest of my house. Well upgrade would be the wrong word..this thing is a bit strange. After attempting to stick 5 different power mop cloths to it none will stick. It appears the Velcro on the mop head is defective or won't work or something. Kind of a bummer, not sure where to go to return this defective product. But be weary before you purchase one yourself. I guess I'll press down really hard so the pad won't come up every time I move the thing.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Feb 17, 2025
Reviewer name: Vynessa
4 out of 5 stars
4 out of 5 stars review

Great mop... but...

I was very excited to get the Power Mop, since I use other Swiffer product. But this is feel like it could have been made taller. I am 5'2 and the power mop is too short for me, putting me in an awkward position causing my back to ache. I wish there were an option to extend the handle a few inches.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Feb 26, 2024
Reviewer name: Bobbie128
3 out of 5 stars
3 out of 5 stars review

Good mop, hate the pads

Great system. Love that the mop is larger can covers more surface, also love that the solution containers are larger.. what I don't like are the new mopping pads!!! They're not as good as the old ones, they seem to push the dirt around more and only locking in a little dirt. That makes it disappointing

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Thank for sharing your thoughts on our PowerMop, Bobbie. We're glad that you enjoy some aspects of the device, and are glad that you've reached out about the pads not working how you expect, since we send our products through many checks to ensure they help you clean with ease. To get the best results from your PowerMop, we always recommend sweeping or vacuuming before use. We'd like to learn more about this for our Quality Team, and provide further assistance, so please give us a call at 1-800-214-8734.

Jun 2, 2025
Reviewer name: Tara84
1 out of 5 stars
1 out of 5 stars review

Worked great when new… not at all now

When I got this I was so excited. New out of the box it worked perfectly for what I needed. I ran out of cleaning strips so it sat for a month. It now does not spray at all. I have replaced the batteries twice from different packages. It is worthless now. This is the same reason I had to replace my wetjet with this one. Save your money.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jun 19, 2025
Reviewer name: DebbieB58
2 out of 5 stars
2 out of 5 stars review

I love them but….

I have had a couple of these and I live them but….. where I have a problem is the handle does not stay clicked in. Even having the rubber covering the little tab that is supposed to hold it in place does not stay locked. I am constantly having to shift the pole to try to get them to stay locked. I'm not sure how to remedy this, but you need to make the little pins longer so that things quit popping out. The little piece of rubber to cover it does not help.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Jan 8, 2026
Reviewer name: KELLY
1 out of 5 stars
1 out of 5 stars review

Stop with the lavender already

This is the most horrible smell

Helpful?2JF4S5X9NW4I5991088687
reply from Swiffer

Hello Kelly. We hope you're doing great. We’re very sorry to hear you were unhappy with your purchase. While we completely understand that scent is very subjective, we’ll let our team know how you feel. In the meantime, if you have any questions or we can help you with anything, please let us know at (800) 742-9220. We’re here for you.

Apr 7, 2024
Reviewer name: Travis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect

Works well

Helpful?2JF4S5X9NW4I5991088687
Jul 28, 2025
Reviewer name: Tamie
1 out of 5 stars
1 out of 5 stars review

This product is junk

Really disappointed in the swiffer the pads don't stick so I can't even use it

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687