We're sorry to learn of your recent experience with the Swiffer PowerMop. What you've described isn't something we'd expect, especially since our products go through so much quality testing to ensure perfect condition and function. That being said, we're here to help and have a couple tips to share. If you cannot hear the motor of the device when using it, make sure that it has new batteries and that they're inserted the correct way. If you can hear the motor but it still isn't spraying, the nozzles could be clogged. Brushing them gently might help them to start spraying. We'd like to learn more about your experience and try to make things right. Please give our team a call at (800) 742-9220.

Thanks for leaving us your feedback about our PowerMop, Zay. We want you to know that we have many quality checks in place to make sure every product reaches you in perfect condition, so we're glad you've reached out about this issue. To help get your PowerMop working again, we suggest replacing the batteries with fresh AAs, and trying to brush the nozzles to clear out any clogging. We'd like to help more with this, and gather some info for our Quality Team, so please give us a call at 1-800-214-8734 when you're able.

We're sorry to hear this. Our PowerMop uses our PowerMop pads, and we suggest speaking with your local store's management to learn more about availability.

Thanks for sharing your experience with your PowerMop. We’re sorry to learn about this, as we work very hard to make sure that all of our Swiffer products meet our high standards. Because you’re having concerns with both the performance and handle, we hope you’ll call us and share more about your purchase. Knowing more about your device and what you’ve tried to address the concerns will help us best assist you. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Your Swiffer PowerMop Multi-Surface Mopping Kit should be swiftly making your floors shine, and we're so sorry yours isn't getting the job done. Thanks for letting us know you tried new batteries. Be sure they're all brand new, put into the battery holder correctly, and that the holder is fully inserted. We'd be happy to talk further with you about your purchase, and troubleshoot the problem you're having. By the time we're done, we're confident we'll have you smiling. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, as our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the poles are fully connected. We'd also like to look into this further, so please give us a call at (800) 742-9220 when you can.