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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars
1,457 ratings1,104 reviews
  1. 5 stars58% (850)
  2. 4 stars9% (136)
  3. 3 stars6% (94)
  4. 2 stars7% (96)
  5. 1 star19% (281)

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Showing 911-920 of 1,104 reviews
Feb 16, 2025
Reviewer name: GrammieM
1 out of 5 stars
1 out of 5 stars review

Unreliable product.

I was so excited to use the Swifter Power mop on our new Luxury Vinyl floors. For the first 5 months it worked great. Then the next time I went to use it, it wouldn't spray. I trouble shooted the problem - I replaced the batteries, bought a new replacement liquid floor cleaner and made sure it was inserted properly, made sure the power button depressed freely, and made sure the sprayer nozzles were free of debris. I went onto the Swifter website and found I needed the UPC code from the box, and the receipt to get the money back guarantee, which of course I threw away after a few months. But more importantly it had to be mailed in within 30 days so I am unable to get my money back or a replacement. So disappointed in this product. So be aware of this unreliable product.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear that this has been your experience, as our PowerMops do go through many quality checks to ensure that you can rely on them. It also sounds like you took some great steps already. We do stand behind our products, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 742-9220 when you have a chance.

Aug 21, 2024
Reviewer name: Cleancowlady
1 out of 5 stars
1 out of 5 stars review

STOPPED WORKING/Not worth it

Stopped working after 3 months of weekly use. I liked it for use between full moppings for easy clean up. BUT after buying new pads and refills and coming home to use it, the lights didnt come on, the spray didnt work, it didn't even make a noise. I put in brand new batteries and nothing. Basically its trash and I'm returning the pads and refills. I would stick with the regular swiffer with wet pads for quick cleans insted of this power mop.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, as our PowerMop does go through strict quality checks to ensure that you can rely on it. You definitely took the right step by replacing the batteries, and we also suggest making sure that the solution bottle isn't empty and is fully inserted. As well, you can gently brush the nozzles to help loosen any clogs that may have formed. We hope these tips help, and please give us a call at (800) 742-9220 if you'd like further assistance.

Feb 19, 2025
Reviewer name: JZF1
1 out of 5 stars
1 out of 5 stars review

Heavy and disappointing

Don't waste your money. Huge disappointment. The 300+ scrubbing strips aren't doing the scrubbing. YOU ARE DOING THE SCRUBBING. And now you are lugging along a heavy bottle of spray cleaner with you. The plain old light weight wet swiffer is much better.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We’re very sorry you’re unhappy with your purchase of the PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. For more help, please give us a call at (800) 742-9220.

Apr 12, 2023
Reviewer name: dieseltdi
5 out of 5 stars
5 out of 5 stars review

Wow awesome cleaning power!

[This review was collected as part of a promotion.] I absolutely love this power mop by Swiffer. I love the lavender scented solution. It isnt overpowering but nice and light. It cleaned my floors perfectly and without alot of effort. Light and easy to use. I love it!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
May 6, 2025
Reviewer name: Rebe2025
1 out of 5 stars
1 out of 5 stars review

Dissapointed

Purchased this product in Jan of this year...unfortunately even with replacing the batteries and gently cleaning the nozzles it has stopped working. When I originally purchased this product, I had to return it as the motor stopped working and this was my first use with it. Unfortunately I do not have the receipt and the upc as it was purchased in January 2025. I am disappointed in the product.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're so sorry to hear about this. We understand your disappointment as your PowerMop should last far longer than it did. With our quality checks, this isn't what we expect especially when using fresh batteries, so we'd love to collect some details and help. Please call us at (800) 742-9220.

Oct 10, 2025
Reviewer name: Judith lynn
2 out of 5 stars
2 out of 5 stars review

I would not purchase this product

This product is not last long. The motor stopped working and now it is rendered useless. The batteries have been changed the mop has been well looked after and now the motor stopped working therefore it cannot spray and cannot be used. The original slipper was much better I never had this issue this is the 2nd power mop I've had in a year with the same issue

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Oct 17, 2025
Reviewer name: CDR5
3 out of 5 stars
3 out of 5 stars review

Doesn't work anymore

I have had the power mop for almost a year. All of a sudden it is not working it does not spray out. I have replaced the batteries and it still does not work. I would fill out the form for the moneyback guarantee, but I no longer have the box or the receipt.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Apr 6, 2025
Reviewer name: Mollygirl
2 out of 5 stars
2 out of 5 stars review

Junk!

The cleaning solution with power mop is decent. The power mop itself is junk. Will not stay together during use due to improper design of handle. Have to duct tape it. The sprayer is decent. Altogether it's not where near worth the money. Way to flimsy.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to hear this, Molly. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have with our PowerMop. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.

Feb 24, 2025
Reviewer name: Alan29
3 out of 5 stars
3 out of 5 stars review

Your product needs optional lengths

You make a good product but for a man it has one fatal flaw. It is not made for the average man to use. The overall length it was too short for a six foot man to use comfortably. After bending over to use the product as designed back fatigue and soreness are guaranteed.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

Our products are thoroughly evaluated to make sure they're safe to use, and your comfort and safety mean everything to us, so we're certainly sorry to hear about your experience with the PowerMop. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to pass your comments regarding the length of the pole onto the rest of our team. In order to make a full report to share with our Safety Team, and to help further, please give us a call at (800) 742-9220.

Jun 3, 2024
Reviewer name: Mel1212
1 out of 5 stars
1 out of 5 stars review

Wouldn't recommend because of issues.

I bought the Power Mop because I love the Mop pad, it worked great the 2 times I used it. When the 3rd time I wanted to use it, it would not spray the cleaner at all. My husband and I tried everything: replaced the liquid (extra money spent), replaced the pad (extra money spent), took it apart and back together to make sure something wasn't fitting correctly, put new batteries in it (money spent), and looked on the Swiffer site for troubleshooting suggestions; we tried everything and it still does not work. I have been tempted to buy a new one because I did like it when it worked, but I don't want to put more money into it if the same things happen again.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry your Swiffer PowerMop stopped working. Our products go through many quality checks to ensure they get to you with lasting results, so we're disapointed to hear this. So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.