We're sorry to hear that this has been your experience, as our PowerMop Fresh solution has been thoroughly evaluated to be safe when used as directed. A lot of thought also goes into our products, but we certainly understand that preferences can vary from person to person. We'll make sure that your comments are shared with our team, and we do recommend that you discontinue use of this particular product. While we don't currently have an unscented PowerMop solution available, we hope that you'll give another scent a try. So that we can learn more and gather some additional details for our Safety Team, please give us a call at (800) 742-9220 when you can.

We're sorry you aren't happy with your recent Swiffer PowerMop purchase, Denny. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. For best results: * Attach the printed side onto the bottom of the mop head using firm pressure * The white and purple strips should be facing the floor So we can help you get back to Swiffering Away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

Thanks, Rita, for picking up a Swiffer PowerMop and sharing your experience with it. Our Safety and Quality Teams worked together, developing this machine to help you get the best clean with the least effort needed. We do apologize that the system isn’t comfortably working for you and encourage you to stop using the PowerMop until you call us for more help. If you’d like to try to use the machine without talking further with us, know you’ll get the best results by sweeping or vacuuming the floor before PowerMopping. Start with the less dirty areas, then move to those that need extra care. When cleaning in general, hold the spray button down for 2 or 3 seconds to release enough solution to clean 10 square feet of floor. Once at the dirtiest places, spray the cleaning solution onto the stains and leave it to soak for a few minutes. If the pad doesn't glide smoothly, spray more solution. The extra time will alleviate the movement and stress you’re feeling in your body. We hope you’ll call us for further help with this purchase, as we only want you to feel completely comfortable and safe. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're happy to explain what the batteries are used for in the PowerMop. The batteries are what allows the device to spray the liquid as well as also provide LED light on the head of the product. We're sorry you aren't a fan of the weight and the non-refillable solution bottle and will share your feedback with our Product Design Team. For more help, please feel free to give us a call at (800) 742-9220.

We're sorry to hear this, Christina, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

Thanks so much for taking the time to share your feedback with us. We're very sorry you weren't impressed by the PowerMop and that you disliked the scent of the cleaning solution to the point of getting a headache. Your health and satisfaction mean a lot of us, and our products go through lots of testing to ensure top quality as well as safety with proper use. When we design our products, we also do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We don't want you to experience and more headaches, so we recommend discontinuing use of the current cleaning solution. That being said, we'd like to gather some information for our Safety and Quality teams and also try to make things right for you. Please give us a call at (800) 742-9220.

We're sorry to hear that this has been your experience, since our PowerMops do go through strict quality checks to ensure that you can rely on them. It sounds like you took some great steps already, and we'd be happy to look into this further for you. Please give us a call at (800) 742-9220 when you're able.