We’re sorry your PowerMop stopped working. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips for this. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check that all the pieces of the mop have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, sometimes the spray nozzles can become clogged. Brushing them gently with your fingertip should dislodge any built up residue. If you need further assistance, please get in touch with our Swiffer Team, so we can further assist you. Give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

We’re sorry to hear this and appreciate you bringing this to our attention. We'll share your experience with our Quality Team because this is not the Quality we’d expect from our products. Please reach out to us at (800) 214-8734 for us to troubleshoot this and to see how we can further assist you.

We're sorry to hear that you had this experience, as our Swiffer PowerMop does go through strict quality checks to ensure that you can rely on it. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 742-9220 when you have a moment.

We're sorry to hear that this has been your experience, as we can assure you that our PowerMop has been thoroughly evaluated to be safe when used as directed. We'd like to mention that our PowerMop shouldn't be used on unfinished, oiled, or waxed wooden floors. So that we can learn more and see how we can best assist you further, please give us a call at (800) 742-9220 when you can.

We're very sorry to hear about this, Emily. It could be as a result of your floors not being suitable for the liquid. We do not recommend using it on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause stickiness. If this is the case, using the product a few more times should solve the problem. There are other reasons why this can happen, so we'd like to connect and help. Please call us at (800) 742-9220.

We're sorry to hear that this has been your experience, as our PowerMops go through many quality checks to ensure that you can enjoy the best possible results with them. You definitely took the right steps by replacing the batteries and checking the solution bottle. We also suggest gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to help get you Swiffering, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.