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Customer reviews for Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills for
Swiffer PowerMop Multi-Surface Mopping Kit, Lavender, 10 pads + 2 refills
3.8 out of 5 stars
stars1,289 ratings936 reviews
  1. 5 stars58% (744)
  2. 4 stars9% (112)
  3. 3 stars6% (83)
  4. 2 stars7% (86)
  5. 1 star20% (264)
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Showing 891-900 of 936 reviews
Sep 15, 2024
Kelly29
1 out of 5 stars review

HORRIBLE

Worked once and now won't. Did all the quick fixes from YouTube and still completely worthless.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We’re sorry your PowerMop stopped working. Our products go through many quality checks, and are designed to be durable. This isn’t the experience we want you to have, and we have some troubleshooting tips for this. If you cannot hear the motor running when pressing the dispenser button, you may need to replace the batteries with fresh AA alkaline batteries. You should hear a click when closing the battery compartment. If the motor runs, but the mop isn't spraying, double-check that all the pieces of the mop have snapped together properly during assembly. Next, check that the solution bottle is not empty, and inserted properly into place. Also, sometimes the spray nozzles can become clogged. Brushing them gently with your fingertip should dislodge any built up residue. If you need further assistance, please get in touch with our Swiffer Team, so we can further assist you. Give us a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.

May 15, 2024
louie123
1 out of 5 stars review

not good

awful save your money stop working after 3 days clogging from product and battery failuure

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We’re sorry to hear this and appreciate you bringing this to our attention. We'll share your experience with our Quality Team because this is not the Quality we’d expect from our products. Please reach out to us at (800) 214-8734 for us to troubleshoot this and to see how we can further assist you.

Oct 13, 2023
ajsdladnam
1 out of 5 stars review

Faulty product

Broke within 2 months, and they require you to have original receipt to return, do not buy.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear that you had this experience, as our Swiffer PowerMop does go through strict quality checks to ensure that you can rely on it. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 742-9220 when you have a moment.

Nov 29, 2023
Turkey
5 out of 5 stars review

It is extremely important and needed

I'm 71 and ion fix income and I'm unable to clean up with regular mop

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Oct 19, 2024
12 fishy
5 out of 5 stars review

this product works great

i have this product and like using it it works great

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Dec 18, 2023
Deafdee
5 out of 5 stars review

Lavender

I need it so bad but love mop to my bathroom so much

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
Apr 17, 2024
Crying mad
1 out of 5 stars review

I discontinued use and still finding new splits

My floors are ruined! The wood floors an are splitting everywhere!

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear that this has been your experience, as we can assure you that our PowerMop has been thoroughly evaluated to be safe when used as directed. We'd like to mention that our PowerMop shouldn't be used on unfinished, oiled, or waxed wooden floors. So that we can learn more and see how we can best assist you further, please give us a call at (800) 742-9220 when you can.

Sep 12, 2024
Emilyj
1 out of 5 stars review

Wish it wasn't sticky after I clean

The liquid stuff to clean the floors leave a sticky residue everytime.

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're very sorry to hear about this, Emily. It could be as a result of your floors not being suitable for the liquid. We do not recommend using it on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. If your floor is brand new, it may have a special coating to protect it during shipping, and this can cause stickiness. If this is the case, using the product a few more times should solve the problem. There are other reasons why this can happen, so we'd like to connect and help. Please call us at (800) 742-9220.

Jul 27, 2024
Aps123
1 out of 5 stars review

When it did work was good.

Stop working after using 2times does not spray . Changed batteries new refill .

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear that this has been your experience, as our PowerMops go through many quality checks to ensure that you can enjoy the best possible results with them. You definitely took the right steps by replacing the batteries and checking the solution bottle. We also suggest gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.

Jan 1, 2025
Kook
2 out of 5 stars review

Battery Pack

Mine Didn’t have a battery pack in it so I never used it I had It for 4 months

Review from swiffer.com
Helpful?2JF4S5X9NW4I5991088687
reply from Customer Care

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop. We'd like to help get you Swiffering, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.