We understand how frustrating it can be when your Swiffer PowerMop stopped working. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:   * Double-check to make sure all the pieces of the pole have snapped together properly during assembly * If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles.  * Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole. * Make sure the batteries are all inserted in the right direction. * Please make sure the battery door is closed all the way until it clicks. * The nozzles could be clogged. Brushing them gently may help them to start spraying.   So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.

We'd never want to leave you with a sticky floor, so we're very sorry to hear that you've had this experience. Our PowerMop and PowerMop solutions have been thoroughly tested to ensure they'll help you get sparkling-clean floors, and we haven't made any recent updates to our formulas, so we've got a few tips to help. Streaking and cloudiness can happen for a few reasons, such as your floor being brand new and having a special coating on it to protect it during shipping, if other cleaning products have been used on the floor recently, or if the PowerMop solution isn't suitable for the type of floor that you have (unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets). We recommend that you sweep or vacuum the floor before using your PowerMop and that you leave the solution on the floor for 10-15 seconds for mopping for best results. Our team would like to learn more about your experience so that we can see what might be going on and so that we can try to help you further. Please give us a call at (800) 742-9220, we look forward to hearing from you!

We're very sorry to learn that your new Swiffer PowerMop is missing the battery compartment. Our products go through extensive quality testing to ensure perfect quality, so this isn't the experience we would expect you to have. We'd like to learn more and try to make things right. Please give us a call at (800) 742-9220.

The PowerMop should make cleaning a breeze and we're sorry to hear that isn't the case here, Tracy. If you haven't already, we recommend making sure the batteries are fresh. If this doesn't get you up and Swiffering, please get in touch with us at (800) 742-9220, so we can grab a bit more information, as well as share your experience with our Quality Team.

We're sorry to hear that you're feeling disappointed. We can assure you that our PowerMop does go through strict quality checks to ensure that you can rely on it. If you haven't already, we suggest replacing the batteries with fresh ones that all come from the same pack. As well, check to see that the solution bottle is fully inserted, and try gently brushing the nozzles to help loosen any clogs that may have formed. If these tips don't do the trick, please give us a call at (800) 742-9220 when you have a chance. We'd be happy to see how we can best assist you further.

Your Swiffer PowerMop should be up and running, making your floors shine and bringing smiles to all in your home. We're so sorry to learn about these concerns, and are glad you took the time to let us know about them. Because our Quality Team works hard to ensure that all of our PowerMops are made to meet our high standards, they're confident, with a little troubleshooting, you'll be back up and Swiffering very soon. We hope you'll call us, so we can talk you through this and get you all the help you need. Our number is 1 (800) 214-8734. We're answering calls Mondays through Fridays, from 9 AM to 6 PM, EST.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 742-9220.

We're sorry to hear that this has been your experience, as our PowerMops go through many quality checks to ensure that you can enjoy the best possible results with them. You definitely took the right steps by replacing the batteries and checking the solution bottle. We also suggest gently brushing the nozzles to help loosen any clogs that may have formed. We hope this helps, and please give us a call at (800) 742-9220 if you'd like further assistance.

Thanks for leaving your review to bring this to our attention, JMC77; we're very sorry to hear about it. You can be assured that our products all go through multiple rounds of quality tests to certify they're in perfect Swiffering condition before leaving our manufacturing facility. So your experience with the PowerMop handle isn't something we'd expect, and we'd be glad to help! Please call us at (800) 742-9220.